Report: #760334

Complaint Review: Branded Customs

  • Submitted: Wed, August 03, 2011
  • Updated: Sat, March 10, 2012
  • Reported By: Ripped Off — Texas United States of America
  • Branded Customs
    4635 Northwest Highway
    Garland, Texas
    United States of America

Branded Customs Hack Shack of Texas Sold lies and destroyed my truck Garland, Texas

*Consumer Comment: Jacked my cars up also!

*UPDATE EX-employee responds: I agree strongly

Show customers why they should trust your business over your competitors...

My Truck is un-drivable unsafe and will cause an accident because of their work

There work is complete junk do not get anything done by this shop
I am also in contact with others that have fallen victim to this shop and its bad practices

After speaking with the owner Jay Ivey about getting my truck fitted with an air ride system I took it into his shop so we can both go over what needed to be done, what can be done, and pricing. It was all set I was to drop off the truck in 2 weeks so they can get started on it. After dropping off the truck and paying upfront fee for parts is when the downward spiral started.

3 weeks into the build I called to see how things were going, after he explained to me it would be about a 4 week job I figured okay I will give it 2 more weeks. Well the truck was nowhere near completion at that point either. This went on for almost 2months during this time I would call and he would tell me oh it will be done in a few days days turned into weeks. Then when he told me it would be done 9pm this evening I arranged a ride, very excited to see the tuck I get to the shop and of course its not complete drive shaft is off, gas tank isnt built, seats are still out. The truck is still torn down.

Well I finally get the truck back and here is what followed:

Agreed switch box was not installed

Agreed side to side option was not installed

Drive shaft fell off (they didnt bolt it back)

I couldnt drive any faster than 25mph or tail end would sway violently from left to right (I almost wrecked)

Gas tank started leaking

They built wrong size gas tank

Shock mounts broke off (while driving)

Shock bolts fell off (while driving)

Both front air bags have slashes in them from build (blew out while driving)

Removed rear AC unit without informing me

Dented driver and rear sides of body

Huge scratches on roof as well as sides

Rear sway bar or stability bar was welded on with zero bushings or movement options made truck extremely unstable at speeds of 60+mph and that broke also while driving

After taking it back to them over a period of 2 years the truck is still in an un-drivable state

All work that was done it now cracking and on the verge of breaking on a 2 yr old build

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This report was posted on Ripoff Report on 08/03/2011 12:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Jacked my cars up also!

AUTHOR: cw68 - ()

I also had work done by Jay. Bad decision on my part. Real quick. First car he did for me when i was driving it down the street the bolt at the bottom of the air bag fell off. I called him and he made it sound like it was my fault and didn't even offer to pay the tow to his shop. Second car i bought off of a friend. All i can say is I'm glad I'm still alive. I was driving 65 on the freeway and the real axle came out from under the car. All the welds the where put on by his shop. He might have changed the name but it's still a hack shack. Never again in my life would i let this guy near my cars..

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#2 UPDATE EX-employee responds

I agree strongly

AUTHOR: Sexychevyguy92 - (United States of America)

Im an ex employee and I believe everything you just said. I got in trouble for making bag cups look "too pretty", I was told its not a magazine truck and that nobody would ever see it. Ive seen some pretty crappy work come out of the doors of that shop. We would almost always have some kind of problem with a customer unless he was building a show vehicle.... Jay told me himself, this is a production shop, you get paid by how much you do not how good bag cups look, I mean hello what if someone takes a truck you produced to a show? With a sticker from your shop. Hes always trying to sale you things you dont need, and the reason yotruck took so long is because youre not a priority at branded unless your spending a lot of money, he treats his employees like garbage, he only cares about himself....i completely understand.
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