brandefined Charged my credit card for services they never completed Beaverton Oregon

I contracted late December 2014 with Brandefined to recreate my eCommerce website.  I had already done almost all of the work and it had taken me five months, thus I knew and fully understood what was to be involved.  During our scoping call, I asked Brandefined to use my database of products and all my plugins because I had spent months on this.  All I needed from them was a new theme installed with some awesome graphics.

Brandefined did provide some beautiful graphics.  But they were supposed to finish my site by mid-February 2015, or at the latest by the end of February 2015.  I needed the website launched quickly because my busiest season is spring (prom). 

Having worked in the tech field for 20 years, I knew about scope creep and ensure I didn't allow that to happen.  Yet still, my site was not finished.  This is the end of August, 2015, and Brandefined turned my site over to me and washed their hands of me and charged my credit card (they had on file) without asking me. 

As far as I'm concerned, my website is not finished.  I have had to hire another web developer to finish the site.  There was no shipping modules.  Many product details were left out (such as shipping sizes and weight).  For 2,000 products, it will be a difficult task, or an expensive one, (or both) for me to try to remedy this.  Thus far, I've paid an additional $1150 to another web developer and things are not finished yet. 

Brandefined became frustrated with because, after being six months late, so I started emailing every couple of days asking for a status update.  That's when they became frustrated with me and said they had finished.  OH, and incidentally, that's after I am the one who set up the shopping cart for them.

It is not right for any company to say they are finished when they didn't finish.  So many things are left undone and now I'm having to hire yet another web developer.  Yet they charged my credit card wtihout my permission.  My next stop is the Better Business Bureau.  Today is August 29, 2015 and I still don't have a completed website.