• Report: #265904
Complaint Review:

Brandsmart USA Florida

  • Submitted: Tue, August 07, 2007
  • Updated: Mon, July 04, 2011

  • Reported By:miami Florida
Brandsmart USA Florida
16051 South Dixie Highway Miami, Florida U.S.A.

Brandsmart USA Florida / Etec Did not honor an extended warranty Ripoff Miami Florida

*UPDATE Employee: BrandsMart U.S.A. Customer Service

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Bought a 42" etec plasma tv on 7/02/07. after instructed by the sales person to purchase an extended warranty or 3 years the TV needs to be serviced a month after the date was purchase, after calling the store warranty dept and the manufacturer Etec, well Etec said that the store is the one that have to service the TV and the store said that they don't have technicians to service that brand of TV, a TV that I bought at the store and was never explained that they do no have technicians to fix that brand of tv, and the manufacturer gaves us a another number wich result to be a fax number, none the store or the manufacturer wants to service the tv. Want to mention that I have the sales receipt and the warranty package which is required to honor the warranty both the store and the manufacturer hung the phone on me every time I contact them.

miami, Florida

This report was posted on Ripoff Report on 08/07/2007 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/brandsmart-usa-florida/miami-florida-33157/brandsmart-usa-florida-etec-did-not-honor-an-extended-warranty-ripoff-miami-florida-265904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

BrandsMart U.S.A. Customer Service

AUTHOR: Eb - (U.S.A.)

Dear BrandsMart U.S.A. Valued Customer,
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems, questions, and or concerns, please direct these inquiries to my personal attention.
Here is my direct line 954-797-4030, or nationwide 1-800-432-8479, ext. 4030.
Here is my email address eydie.bowe@bm1.brandsmart.com
It would truly be my pleasure to assist you, please do not hesitate to contact me.
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.
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