Brava Salon & Spa Frank, New Brava service, aesthetics, esthetics, customer service, refund, ripoff Burnaby BC

If you're thinking about going to Brava Salon & Spa for any kind of service, please don't! I went in for what was supposed to be a classic manicure and wound up with a terrible shellac job. All of the nail polish at this salon is old and dried out, making it unusable, and the estheticians are un-trained and have no idea what they're doing. I was so unhappy with my manicure that I not only asked for the shellac to be removed (which they wanted to charge me $5 to do, even though the problems with my nails it was their mistake) and I also asked for a refund. Frank, the manager, refused to give me a refund, saying that their salon has a "no refunds policy" even though said policy is not posted anywhere in the salon nor on their website. Upon further inspection of Brava's online reviews, I've come to discover that they have an F-rating with the Better Business Bureau and have also ready other previous customer reviews on Google. 

Brava Salon & Spa is one place you want to stay away from! All they care about is money - they don't care about the service that they offer, nor do they care about their clients. Brava salon & Spa is operated by nothing but scam artists.