Complaint Review: Brazil Body Now
Brazil Body Now Katia Luna You can't reach anyone to return or report problem Chatsworth California
*Author of original report: Revising my original complaint because I eventually heard from the company and I did receive a refund.
I think this is a scam. I had a feeling that something was up because there were only RAVE reviews on the Internet. I could not find one unfavorable review. There are no reports on RipOff Report either. Some websites with the rave reviews that I checked also had direct links to purchase the program, too. That should have been a clue but I believed the hype. Also, you can never reach anyone by phone to place an order. You can only order by Internet. I placed the order for Brazil Body Now and received the DVDs quickly, but the program is not as what was promised. I read that there were short workouts and actually the workouts are pretty long. They also promised that it would not be boring and I found it very tedious to try to learn the steps with the instructors’ very heavy Brazilian accent. I got so frustrated with it all that after spending 1.5 hours trying to learn the steps and do the workout I decided that the program was not for me. It is a workout based on the Samba, and the instructor is a Samba champion.
The scam part is that there is no way to contact the company if you have a problem or want to return the product. They say they have customer service from 9:00 am until 4:00 pm Pacific time - Monday - Friday. I phoned this morning and a recording said I could leave a message and they would call me back in 30 minutes, and they never did. After waiting for a call back I called again to wait for a live rep. After waiting 3 minutes, they automatically put me through to the same voice mail where I left a message before. I emailed the company and no one ever replied. They obviously don't want you to return the product.
I used Discover to purchase and I phoned them to report possible fraud. They have a guaranteed returns policy and I will fill out a claim and send Brazil Body Now to Discover and they will deal with the company.
I honestly don't know how a company gets away with erasing every bad review from the Internet, makes it impossible to contact them, and makes it impossible to return a product when they promise that you can.
Do yourself a favor and don't buy this product unless you are will to lose the money for it.
This report was posted on Ripoff Report on 10/21/2013 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/brazil-body-now/chatsworth-california-91311/brazil-body-now-katia-luna-you-cant-reach-anyone-to-return-or-report-problem-chatsworth-1093537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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