• Report: #1060850
Complaint Review:

brent hagar state farm agent jenks ok

  • Submitted: Thu, June 20, 2013
  • Updated: Thu, June 20, 2013

  • Reported By: Lambo2013 — Tulsa Oklahoma
brent hagar state farm agent jenks ok
324 W Main St Jenks , Oklahoma USA

brent hagar state farm agent  This Insurance Company Stole My Time, My Peace of Mind and They Tried to Steal My Money! Jenks Oklahoma

*Consumer Comment: Not my experience at all

*Consumer Comment: Similar experience on refund request with Brent Hagar State Farm Agency

*REBUTTAL Owner of company: Peace of Mind

*Author of original report: Update!

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 I recently graduated from college and I needed to take out my own insurance policy. I decided to purchase my auto insurance policy from the Brent Hager Statefarm Agency because they had handled my renters insurance policy in the past. I talked to Melody S. Bailey and she quoted me a great price, and I paid the 6 month policy in full with the money my grandparents gave me for graduation.

Exactly a week later I was contacted at work by an employee I believe was named Darla Tinker. The employee very persistently kept asking me to give her more information about Tod in order to complete my car insurance policy. I told her I didn't know anyone by that name. Darla was absolutely convinced that I was married to a man name Tod and that I would be unable to continue with my policy until they were able to get all of his information. After shouting at each other for half an hour poor Darla realized that TOD stood for Title of Driver. No Darla did not apologize for leading me down a very confusing rabbit trail. It left me very unsettled that a person who was handling my car insurance policy did not know a common acronym that is used often in the insurance industry. After one of the worst and most confusing phone conversations, Melody S. Bailey called me and demanded that I give her the Title of Driver Information. I told her it would take a while to get it because my father is the title owner and he lives out of the country. She was not understanding at all. I told her that it was not my falt because I didn't know that she needed it. She replied that it wasn't her fault either because she didn't know that she needed that information. Again I was left unsettled that someone dealing with my policy did not know a common procedure for their industry.

After spending an afternoon getting yelled at by people working at State Farm that know absolutely nothing about the insurance industry, I decided to cancel my policy.  The next day when I talked to Melody, she threatened that if I cancelled my auto insurance policy that my renters insurance would go up because it would no longer be bundled with my auto insurance. I spent 15 minutes trying to explain to her that I purchased my renters insurance in full 5 months prior to taking out my auto insurance. I shortly gave up trying.

After canceling my policy, I did not receive any type of confirmation from Melody that she had canceled both policies. I emailed her about getting my money back and she said that it would just take a couple of weeks to get it back. It has been a month since I have canceled my policy and I still receive letters in the mail about how they are automatically renewing my renters insurance. After getting into a screaming match on the phone with a lady who was working in the Brent Hager Agency, I called the Statefarm National billing number. I tried to get the full amount and not the prorated amount that the agency told me that I was going to get. The department I called told me that I would not get the full amount because the insurance agent cancelled the policy themselves stating that I refused to submit information about TOD. When I cancelled the policy myself,  I was extremely clear that I was cancelling the policy because of the lack of knowledge and customer service shown by the staff. Since the policy was pending for so long and because of what was written in the notes, my prorate is significantly less than what I paid and I only had the policy for 10 days.

The last time I spoke to a representative at the Brent Hager Statefarm Agency, the lady over the phone replied to my complaints by saying that there was nothing that I could do about it. When I asked to speak to the agency owner she said that he was not available to me.

I would strongly advise all of the Ripoff Report readers to never purchase insurance from this agency. Life is too short to have incompetent people represent you!

Statefarm is such a good company; I hate to see this agency devalue its strong brand image. These people are not good neighbors.

This report was posted on Ripoff Report on 06/20/2013 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/brent-hagar-state-farm-agent-jenks-ok/jenks-oklahoma-74037/brent-hagar-state-farm-agentnbsp-this-insurance-company-stole-my-time-my-peace-of-mind-1060850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Not my experience at all

AUTHOR: Todd in Tulsa - (USA)

The person complaining may have had a problem, due in part that she didn't have the information needed or requested. Granted there were some issues on both sides. A little confusion of both sides.

I am a happy 6 year customer of Brent's, and I received some of the best advice about insurance, ever.

Brent and his staff took the time to review what I had, explained where I might want to consider additional coverage (not a push or pitch), corrected some incorrect coverage that my previous agent State Farm agent knew to adjust, but hadn't noted the file. Which cost me!

I'm not saying there wasn't an issue...in that specific instance, mostly miscommunications it seems. What I am saying is that from everyone I know that uses Brent, and I know quite a few, nothing like this has ever been an issue. Brent and the staff are always polite, professional and courteous.

There could be a number of reasons there was confusion about the TOD mentioned. Data input error - wrong thing in the wrong place. We are all human, afterall. The person could have been fairly new - although nearly everyone I know there is a seasoned professional.

I had offers from other agents to review what I have with Brent and State Farm, and I decline. I get service, smiles, and appreciation dealing with Brent. That is more to me than a couple of dollars a month.

Todd in Tulsa

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#2 Consumer Comment

Similar experience on refund request with Brent Hagar State Farm Agency

AUTHOR: fel25 - ()

The Facts:

My situation is not much different from the previous complaint here. It confirms the original report. I'm in college – it’s about a refund and the fact that I was informed that I would be receiving most of it but when I called in just today, I’m informed that I will receive less than two thirds (2/3) of it. Then the agent saying its not their fault because I chose the payment date myself. You can hear it in their voice, it’s like [Aha! You chose the date, not us. You lose. I’m not arguing or sorry].

About mid-September I began talking to State Farm informing them that I had moved out the state and was looking for new insurance. I still had insurance with them (that is renewed monthly by automatic withdrawal from my account) but was going to cancel within the next week or so. I finally cancelled on Sept 30, and with the bill in my account showing that the next month’s payment had already been charged on the 27th, I called to cancel and request a refund. I spoke to a man (didn’t get his name) who informed me that I would definitely get and I quote “almost all” of my premium but that he couldn’t tell me how much.

Fast forward to today and suddenly it’s a conversation with Donna (agent at Brent’s office) about [quoted text is paraphrased] – “Hey, your insurance cycle started on the 22nd and you cancelled on the 30th; I spoke to them (I’m assuming she’s referring the real state farm – I don’t know) and they said that it’s prorated through the 1st”. Now there’s one inconsistency – where does the 1st come in? I’m thinking they decided to just tack in an extra day – no big deal.

I tell her that in my account it shows that the payment was withdrawn on the 27th of September, not the 22nd. Donna goes on to inform me that I chose the withdrawal date myself (years ago) and that wasn’t their fault. She then offers to give me a number (probably to State Farm because apparently there’s only so much that Brent’s place in Jenks can do) because I’m questioning the refund – I ask whether she can bring them on the line rather than having me call – “NO”. I ask whether if I call the number they will be able to do anything – “NO”.

THIS IS WHERE I WANT YOU TO FOCUS ON THE CULTURE (Again, this is not Donna’s fault – she just happens to work in a place where this is the culture. As business person, you mold the culture in your company – and its shows in every way the company operates. Remember, we are talking US$15-US$20 here. I say that because they guy who said “almost all” had given me an estimate that is more than what they are telling me today by US$15).

Why would Donna offer me a number that she knows will not do anything to resolve the issue or explain it differently?

If Brent Hagar’s agency in Jenks and/or State Farm actually had both of our interests (theirs and mine) in mind, wouldn’t they have mention/warned me (when I first informed them about the fact that I had already moved out of state and was going to cancel the policy), that my insurance was renewing on the 22nd and not the payment date of 27th? They could argue (and it really is nothing more than arguing) that I chose the payment date myself and I should have known better but these choices were made years back. They can see these when they are talking to me (and if they can’t – Whose fault is it that they can’t?). This is the culture I’m talking about – one where we as customers constantly live in fear (legitimate fear) that the companies we do business with have only their interests at heart and if for one second you miss something (like that the payment withdrawn automatically from your account is not the renewal date of your premium – of which you don’t get other some notice telling you this other than presumably the first time you sign up)- THEY WILL TAKE WHATEVER THEY CAN FOR IT – In this case, wel they made an extra US$15 or so.

Why would the guy cancelling the insurance tell me I was going to receive (actual quote) “almost all” of my refund – only to later be told a check of less than two thirds (2/3) had been issued? Either he didn’t know either and he’s rational side agreed that I should be receiving almost all of it; OR he didn’t want to get into a long conversation about it. Both of which point to the culture there; again, not his fault – he tried to help within his capacity – a capacity determined by the culture and information he has.

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#3 REBUTTAL Owner of company

Peace of Mind

AUTHOR: bhagar - ()

Our primary focus is to help people. Because insurance is a heavily regulated business and policies are a legal contract, specific information must be collected to comply with regulators and guidelines. In this case, essential information was needed for the legal contract and the author of the complaint would not cooperate in providing the information.

I know my team well and observe their professional behavior each day. It is unfortunate that the author of the complaint failed to provide her name but was willing to share some of my team members names in this forum. That point alone should qualify the author of the complaint.

Finally, the author of the complaint did receive 100% of the money she originally paid. The refund process started many days before the complaint was filed on this site. We appreciate the the opportunity to explain our side of this complaint. We work very hard each day to serve our customers. Those who really know us appreciate our diligence in meeting their needs.

Brent Hagar, Agent (Owner)



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#4 Author of original report


AUTHOR: Lambo2013 - ()

UPDATE: There was a misunderstanding between the Brent Hagar StateFarm Insurance Agency and I, regarding the ownership of the vehicle. My father is the Title Owner of the vehicle, but he gave the car to me as a gift. My father is currently living overseas, but will sign the title of the vehicle over to me when he returns to the United States. About 10 to 14 days after posting my original statement, I did receive 100% of my money back from StateFarm. This issue has been resolved.       

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