• Report: #15323
Complaint Review:

Brett Hardtle and Suddath Relocation Systems - Moving

  • Submitted: Wed, February 27, 2002
  • Updated: Sun, November 04, 2012

  • Reported By:Everett Wa
Brett Hardtle and Suddath Relocation Systems - Moving
6900 NW 74th Avenue Miami, Florida U.S.A.

Misrepresentation of services offered by Brett Hardtle & Suddath Relocation Systems, Moving Companies

*Consumer Comment: typical suddath lies

*UPDATE Employee: Response to Claim Against Suddath

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We obtained the services of Suddath Relocation Systems United Van Lines, agent Brett Hardtle for delivery of our household furniture. We were given a firm price bid price not to exceed $9,072 dollars. We were told that if we did some of the packing a certain amount of money would be taken off of the bid. The original amount of the packing was to be $2872.45, including disassembling and packing our grandfather clock which would have cost $571.45.

By the time the Suddath packers came we had done 7/8 of the packing and therefore the packers ended up doing only $1300 worth of packing. During this process Brett Hardtle came by to look over what we were doing and commented that if we continued packing the way we were that a very large amount of the cost in the firm bid we would not have to pay and would be taken off our move and that we had already done over half of the packing.On the day the Suddath movers came we first attemted to find out our new final price minus the packing we had done (including the grand father clock), we asked the movers and they said to contact Brett Hardtle.There were certain items left unpacked including our curtains our cermaic tables and a glass china hutch and when we asked the packers about these items they assured us that the movers were to pack these items.

We tried to contact Brett Hardtle and they said that he was working on the new figures and that he would call back. He never called.On the day that the movers from Suddath United Van Lines arrived, which was a Friday, to pack up our furniture we asked them about the items that the packers left unpacked. They told us that those items should have been packed by the packers and that they were there to load the truck. We asked the mover that day what our final cost was since we were told that they did not have the figures but that he would write in his report that we had done most of the packing as he had to stamp all the boxes before he loaded them for an accurate count.

He called brett Hardle and he did not return his calls either. But he said it would be OK because of the guaranteed firm bid not to exceed cost. Someone at Suddath was reached and told us to call them on Monday when the furnture was to arrive to get the final price.

In route to Seattle, which took 5 days, we tried to contact Brett Hardtle several times on 2/15 (our initial move), 2/18, 2/20, 2/22 while driving from Miami Florida to Seattle Washington and he did not return any of our calls or leave any kind of messages on our cell phones. Upon arriving in Seattle the furniture was to be delivered at our new home, the driver of United Van Lines arrived and asked for the COD check that was necessary before he could unload the furntiture. We once again tried to call Brett Hardtle about our final cost and recieved no response. We did reach Shirley, Brett s Coordinator early that morning and she told us our final price was $9072.

We informed her that we did 7/8 s of the packing and Brett Hardtle assured us that we were to recieve a credit of $1572.45 for our part of the packing. She said she knew that their bil was only 1300.00 for their labor and if we substacted that amount it would then be a balance of 8775 45 that we owed them however this figure is not correct.she told us that a credit of $1572.45 could not be given because the weight changed the amount of the firm bid.

We asked to speak to Brett Hardle about the matter. He could not be found. The driver then called and told them his figures and then Hardle called and said he never told us to pack neither did he give us a firm bid about the cost of anything. So they told me that if I didn't pay their price they would take the furniture to storage and charge me 3,000.00 for the storage for one day.They still have the furniture and said the cost would go up to $16,000.00 by Friday 02/29/02. I have a contract that has not been honored and I don't think they had any intentions of doing that from the beginning.

I want to pay ONLY the amount that I have a firm bid for and get my furniture back without the storage charges because I was more than willing to pay the part that was agreed on and not the parts that were lied about.

If you will look at the figures that were presented you will find out that 9072.54 was for the not to exceed proposal number 020402 reference firm price bid as of 2/15/02. The packing amount is 2872.45 less 1300.00 their cost minus the packing of the grandfather clock 571.45 that they did not do and we did you will find out that the amount owed is 7500.09 . We saved ourselves a total of 2143.90 . That total from the original firm price bid doing our own packing leaves a balance of 6829.64 and hey want us to pay 13,000.00 to get our furniture. Anyone wishing to receive a copy of the contract with all the figures and Brett Hardtle s signature please email me and I will forward you a copy.

The McCutchen Family
Everett, Washington

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This report was posted on Ripoff Report on 02/27/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/brett-hardtle-and-suddath-relocation-systems-moving/miami-florida-33166/misrepresentation-of-services-offered-by-brett-hardtle-suddath-relocation-systems-movin-15323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

typical suddath lies

AUTHOR: NICK - (United States of America)

Suddath only does one thing well.  They lie!  I too had Suddath move me some time ago.  I went with them because the Auto Club recommended them.   When my belongings arrived there was extensive damage on a lot of items.  When I filed a claim they denied, denied, and denied the claims, commenting that the furniture was cheap ( Tell Baker Furniture their goods are cheap) and poorly made and the climate change was to blame.  

They don't tell you that they are 'self insured' so they decide to pay or not to pay...and trust me they will not pay.  Do yourself a favor and hire a couple college guys and a moving truck and move it yourself.   This is a terrible company, and I have lots and lots of damaged goods to prove it.
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#2 UPDATE Employee

Response to Claim Against Suddath

AUTHOR: C. Michelle - (U.S.A.)

Unfortunately, Mr. McCutchen failed to tell the full story in his letter. While it is true that he was quoted a Not-to-Exceed estimate of $9,072, that was a non-binding price. As the proposal clearly states, The shipment will be weighed and the charges for services will be based on the actual weight and services performed less the specified bottom line discount or $9,072.54, whichever is less (emphasis mine). A copy of the proposal is available for your review.

The cost for all interstate shipments is a function of both weight and packing (as well as distance). Accordingly, despite the fact that Mr. McCutchen packed some of his shipment himself, the weight was still more than originally estimated. Based on the actual weight and packing, the actual cost of the move was $10,800. However, Mr. McCutchen owed the lesser of the actual weight and packing costs ($10,800) or the not to exceed price of $9,072.

Mr. McCutchen's statement that he only wants to pay the amount of the firm bid is disingenuous at best. Not only did Mr. McCutchen sign the proposal, but he also indicated on the proposal that he wanted to be notified of the actual weight and charges of the shipment. Thus, he clearly understood that the final cost of his move would be based on the actual weight and packing or the estimate of $9,072. Because Mr. McCutchen refused to pay the Not-to-Exceed price of $9,072 (which he contractually obligated himself to do), his shipment was placed into storage in Seattle. Pursuant to federal law, Suddath was entitled to collect the Not-to-Exceed price at destination before the shipment was unloaded from the truck. Further, in the event a shipper is either unable or unwilling to pay for the shipment at destination, federal law permits a motor carrier to place the goods into storage until the charges are paid. Thus, Mr. McCutchen has incurred handling and storage charges (and will continue to do so) because he refuses to pay the contracted amount.

Mr. McCutchen has twisted the facts of the move to suit his own purposes. Mr. Hardtle and Suddath are deservedly well respected in the moving industry and are not guilty of the many defamatory exaggerations and misrepresentations that Mr. McCutchen put in his letter. In point of fact, Mr. McCutchen is guilty not only of breach of contract, but libel.

As you will note in Mr. McCutchen's e-mail, he has offered to forward a copy of his contract to anyone who wants to read it. I am very troubled by the fact that you have not bothered to read the contract. By posting his letter on your website and failing to make sure that it was factually correct, you, like Mr. McCutchen, have libeled both Mr. Hardtle and Suddath. Florida law prohibits libel and provides for damages in a civil suit, as well as criminal prosecution for a first degree misdemeanor.

Accordingly, please take Mr. McCutchen's letter off your website immediately. In addition, we respectfully request that you print a retraction. Should you fail to do so, Suddath and Mr. Hardtle will have no choice but to pursue all remedies at law.

Please govern yourself accordingly.

Very truly yours,

Joanna K. Aman, Esq.
Director, Legal Affairs

cc: Joe Poole
Brett Hardtle
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