Report: #662571

Complaint Review: Bright House Networks Pinellas County Florida

  • Submitted: Tue, November 16, 2010
  • Updated: Wed, November 17, 2010
  • Reported By: Michael — St Petersburg Florida U.S.A.
  • Bright House Networks Pinellas County Florida
    700 Carillon Pkwy Ste 6
    St Petersburg, Florida
    United States of America

Bright House Networks Pinellas County Florida Time Warner, John Dosser 13 Repair Visits Failed To Repair Problems Then Interrupts Service?! St Petersburg, Florida

*Author of original report: Suspended Services Without Resolution By Mistake!

Show customers why they should trust your business over your competitors...

I am very disappointed in the service that I have been getting lately.  I had problems in the past but they were rectified immediately.  What has happened to 'my brighthouse'?

1.  After 13 visits from repair men my phone STILL DOES NOT WORK. They fixed the cable and the internet in the first 5 times, but the phone service still does not work.   I am getting very discouraged about this.  The last time I was told that a supervisor would come, and I guess he did, but he did not fix the problem.  I have heard of 3 strikes, but this is 13 strikes...??!!

2.  One of the repairmen stepped on my extension cord and broke it nearly causing a fire when the open socket hit the carpet and burned it, exploding the socket and tripping my power off.  I reported this over a month ago, and I was told that someone would call me about it within a couple of days...wrong...once again

3.  I have just been informed from our lawn care people that my cable cord is above ground, when it should have been dug underground.  They are having a hard time mowing around it...very sloppy...

4.  To top it all off I have not received all of the credits that I was promised on my account...

What should a customer do if they are faced with all of these issues?  What would you do..?  Yes, get another service company, which I am about to do.

I have to laugh when I see commercials about how great BrightHouse, how misleading.  I have paid allot of money over the years to you and this is the loyalty that you offer???

I am very upset and discouraged and I feel that a good start would be to credit me for all the inconveniences. Then finally fix these 3 issues.  IF you figure that I have had BH repairmen here 13 times, and I have to have a 4 hour window for them to come, (2 times they didn't even show up) that is 47 wasted hours by me that I could have done something more productive with my time.  It would have been different if they fixed it, but it was just wasted time for both of us.  The answer from the reps was that they want to send someone again...why should I put myself thru this again.  This will be the 13th time and NOTHING HAS CHANGED!

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This report was posted on Ripoff Report on 11/16/2010 11:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Suspended Services Without Resolution By Mistake!

AUTHOR: Michael - (U.S.A.)

To Add Insult To Injury, a Brighthouse Serviceman came to my house and tried to shut off my services, if I didn't pay. 

I explained that I was waiting for a credit for all of the trouble I have had with my services over the past several month.  I explained that I was told by phone rep not to pay until this situation is rectified.  WRONG!  He said, too bad.  I have an order to shut it off. 

I had to scramble to get Brighthouse on the phone to tell him the situation.  I still had to pay or it would have been shut off.  They said I would get credits in the next billing.  I reluctantly paid. 

After leaving several messages, I have been waiting for days for John Dosser (Brighthouse GM) to call me back with no success. 

The Saga Continues...

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