Complaint Review: Bright & Ready Awnings
Bright & Ready Awnings Milliken Distributionc/o Blair Milliken Horrible Customer Service, not sure if our pre-paid product is complete after 2.5 months Englewood Florida
We used to use these guys when they were Milliken Distribution; they are still ran by the same guy, Blair Milliken. This last order has been horrible.
We ordered some custom metal awnings for a client. The amount PRE-PAID to their company was $4959.12 on 10/7/15; since they said they no longer take credit cards. I thought this was very fishy, as they used to. Our contract said 3 - 4 weeks for production.
I started calling around the week of November 2; to get an ETA. I was told they would ship out the week of Nov. 9th. I e-mailed on 11/20/15; did not get a response. No one would answer or return our phone calls or e-mails; we have been told our rep (Tammi Mac) is making sales calls; when in fact, she is gone out of state on vacation. We have been told the other rep is out getting paint; then a week later, we have been asked the color of what to paint it.
I have had to call 3 - 4 times a day just to get a hold of someone; only to be blown off again.
I was told twice by the sales rep that the displays are done; just their shipper has not picked them up. This was December 8th. I have been given at least 8 different dates they would be complete. I called the Secretary of State to verify their company status. I finally reached the owner; (through his other company) who apologized, but tells me that haven't even been finished.
I was then told they would be ready to ship on 12/21/15. Then we found out they weren't ready again; so we scheduled our carrier, which we have paid for (since I don't trust these guys to get them on a truck) for Monday, Dec. 28th. The owner calls and says they haven't even been crated yet; which is bizarre, since he gave me dimensions and weights of the crates the previous Friday.
I just checked to see if they have been picked up; this company took it upon themself to re-schedule OUR own shipper. They have not called, e-mailed or texted.
All in all, very bad company to work with. I have no problem with a company running behind; but lying to your clients is very, very poor business. Lying multiple times is even worse. I think is' pathetic not to answer the phone and let a client know what is going on. I will never use these guys again. Each time they tell me a different date; I pass that along to my client. Now, my client is very upset with us based on the actions of this company. I will update if we ever receive our job.
This report was posted on Ripoff Report on 12/30/2015 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bright-ready-awnings/englewood-florida-34223/bright-ready-awnings-milliken-distributionco-blair-milliken-horrible-customer-service-1277110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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