Bright Star Care-Torrance franchise Avoid this franchise-breaches confidentiality, will not respond to inquiries Torrance, California

I wrote a previous review of this company on Y**p, (more known for restaurant reviews) which for unknown reasons (this review is rather dry, and serious,  with no interesting rants or profanity, sorry) was removed. I feel the owners of this website are less beholden to corporate interests and more responsive in airing consumer legitimate and well reasoned complaints.

This is an agency that provides health care both in the home and out for the elderly and children.  I am not a client of this company so can not rate the care they provide but rather to warn how ONE individual franchise's  lack of response to a minor problem, may show their general inability to handle a major one (and MOST importantly,  since you may have employees of this company in your home) how you may not want to deal with this franchise as the owner breaches things that should be confidential.  I am not criticizing the company in general and at the end of this review, have a suggestion for those potential clients near this location, who would like to try this company.  

I went to the owner of the Torrance franchise, about a complaint with an employee.  Because I was not a client and it was of a rather personal nature she was unable to help but assured me this would remain confidential.  It did not, and there were severe repercussions with the said employee threatening me.  I then, first called, where I could tell the owner was too startled to talk to me, then emailed so she would have time to think out a reply or an excuse.  I asked the owner, why she had betrayed the confidentiality, what she said (the employee hinted at things I never said) and for compelling reasons only to me, when he was told.  Although I wouldve like the answers, if she felt so uncomfortable with the situation that she didnt want to address the issues, I would have accepted that  along with an apology, but I DONT like simply being ignored as if my concerns dont even merit the courtesy of a reply.  

She would not answer and her actions makes me think, that if one had a problem with an employee at this agency, not only would ones complaint might not remain confidential as one would be promised, but one may wonder if her modus operandi in handling problems, was to just ignore them, hoping it would go away?    Had she at least responded in ANY fashion to address my concerns, I would not have written either this review or have gone to the CEO of the firm who DID take interest in my concerns and although would not intercede in this matter directly, would at least counsel the owner on how to manage matters of confidentiality and hopefully to be more pro active in responding to others (I hope this is incorporated in their system wide training.)  I AM impressed with the leadership of this company (the CEO is easily accessible) and WILL tell people to go to one of the other independently owned centers, and in this area, the one in Inglewood is close by ( you are allowed to use an agency NOT in your territory, as long as you fill out certain paperwork.)