• Report: #641929
Complaint Review:

British Customs

  • Submitted: Sat, September 18, 2010
  • Updated: Sat, September 18, 2010

  • Reported By: Agent Orange — Kentucky United States of America
British Customs
18400 South Broadway Gardena, California United States of America

British Customs Unresponsive Custom Service, refuses returns Gardena, California

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I ordered some bar end mirrors for my Triumph Speed Triple, once I received the mirrors I put them on the bike and the fitment was horrible and I could only see my shoes, which made the mirrors completely worthless. I contacted customer service about the issue and it took about a week for some one to call me back or answer my e-mails. I was told to send the mirrors back at my cost and if they are in sellable condition then I will get a refund for the purchase price minus a restocking fee. 

4 weeks after I sent the mirrors back ( i sent them via ups 3 day), The mirrors were sent back to me, stating the mirrors were not resellable and I got a bill for $21.99 for the return shipping. The mirrors are in perfect condition, you can not tell there were installed. The return shipping I was charged as more than the original cost of shipping the items to me the first time, which was $12.49, and cost more than me shipping the mirrors to British Customs, which was $8.59. I have tried to contact customer service to figure out what is going on and I have not received any response.

Avoid British Customs, you can find everything they sell from other vendors for roughly the same cost and with much better customer service. I will never use them again and will tell others to avoid at all cost.

This report was posted on Ripoff Report on 09/18/2010 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/british-customs/gardena-california-90248/british-customs-unresponsive-custom-service-refuses-returns-gardena-california-641929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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