Broadview Networks Renewed our 3yr contract w/o notification, $4,000 cancelation fee Rye Brook, Nationwide

1. We signed up for Broadview's Internet & Telephone service through a local sales rep who blatantly lied to us about what we would received at an agreed upon cost.  When we started our service, our costs were significantly higher than what this sales rep quoted.

2. We had extremely poor service over our 3 year contract.  At one point in 2009 we were without phone and internet service for almost 1 week.  Broadview's technicial support department refused to take responsibility until finally our IT techician himself diagnosed Broadview's faulty equipment.  They replaced their equipment and we got our service back.

3. WORSE OF ALL, we DID NOT want to continue with Broadview after our contract ended.  Come to find out that they have SMALL PRINT in our original contract that says they will renew our contract if they don't receive written notice from us at least 30 days in advance, AND THEY DID THIS WITHOUT ANY NOTICE TO US!!!!  When I contacted customer service, they told me we would have a $4,000 CANCELLATION FEE if we canceled service, and that they did not have to notify us about the contract extension because it was specified in the fine print in their 2007 contract!!!!