Broadway Computers MELB (AUS) Disgusting Customer Service Reservoir Internet

For a XMas present/surprise for a mate, I needed to get a replacement battery laptop, and found Broadway the only place with pick up stock locally so I could have it wrapped up for XMas day.
Emailed them and they advised due to their use of dark ages technology, they do not have stock in City branch and could not get stock sent from Reservoir branch, even if I agreed to pay costs.

Emailed Fri 23rd asking about opening hours and was told will be open 9-6 Mon-Sat, closed only pub Holidays.
Visited their Reservoir branch the following day(Sat), and found the place closed, even after they confirmed in email they would be open, only hours earlier.

Needless to say I was pissed, and emailed them advising that I was indeed pissed, and I would still be willing to do business with them if they showed some goodwill. Today they emailed advising they are not prepared to show any goodwill in any way shape or form, so I am forced to source the battery elsewhere.

In this day and age I find it incredible that a business can conduct themselves in this fashion and not expect any sort of backlash.

Anyways, long story short, Broadway Computers Melbourne has shown disgusting customer service, and I recommend people to avoid this place.
The funny this is their slogan is "They put Customers first".

Rant done, shop elsewhere…….