Complaint Review: BrokenArrowWear
BrokenArrowWear Broken Arrow Wear Website Confusion, No Negotiating, Loss of Money, Bad Artwork- Des Moines, Iowa
*Author of original report: Digital Print or Digital Embroidery?
*REBUTTAL Owner of company: Response from BrokenArrowWear Management
So I went online and inquired to a couple of companies. Some companies were a bit lower in price and some wanted a 6 minimum order. I found Broken Arrow Wear and specifically wrote on their inquiry web site: I want a hooded sweatshirt with zipper 80/20 cotton/poly. Can it be done, I just need one for now, Then if the rest of the crew likes it, possible 10 more, along with it I sent a decal type jpg of the design.
I need to point out that the representative seemed very good at what she did as a sales person. [continued below]....
So as our email conversations trolled along from Feb 19, 2013 to Mar 1, 2013, I finally received my jacket and shirt on March 18, 2013 with the SHOCK of a silk screened logo, their term is called digital print. Throughout our emails I mentioned embroid 5 times, that should have been a flag to figure out I want an embroidered product. I sent them an example on how our jackets look with our embroidered logo and told them I wanted it this way.
I never got to speak with a supervisor, but from their representative the managers said its my issue. Not even a compromise, the only thing they would do is redo the order with a minimum of 6 jackets. I would of paid for the one jacket, but there is no way I will pay for 6 jackets especially if Im just testing to see what it looks like, $74.42 is a lot of money especially if Im doing this on my own for the company.
What makes it bad is when you go and proof the final design on their website, it only gives you one choice to pick the art design which reads Digital Ive worked with embroidery and I had to scan pictures and we called it a Digital Design To me on their website they should have 2 options to choose. Print and Embroidery, just like what they advertise on their website.
After all the hoopla, I actually took the time to check out the silk screen logo and its bad. This was the reason why I dont like silk screen logos for company attire; it just cheapens who you represent.
Anyways, I have no grudges with the sales people; they just have a job to do.
But I do have animosity against the higher ups. They saw the picture and they knew what I was wanting and they understand a mistake was made between me, the sales person and their website, but they won't admit it. Bottom line is, when your spending money that you dont have, CALL the company, dont rely on emails and websites.
This report was posted on Ripoff Report on 03/20/2013 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/brokenarrowwear/des-moines-iowa-50310/brokenarrowwear-broken-arrow-wear-website-confusion-no-negotiating-loss-of-money-bad-ar-1036568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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