• Report: #388943
Complaint Review:

Bromalite / Acai Slim - Panalabs

  • Submitted: Fri, November 07, 2008
  • Updated: Sat, January 03, 2009

  • Reported By:Acworth Georgia
Bromalite / Acai Slim - Panalabs
Www.panalabs.com Internet U.S.A.

Bromalite, Acai Slim Manufactured By Panalabs Bromalite, AcaiSlim Scam! DE Internet

*Consumer Suggestion: Read the Fine Print

* : Hello

*Consumer Comment: stop getting ripped off by companies that promise weight loss

*Consumer Comment: I understand the "fine print" message...

*Consumer Comment: If something sounds too good to be true....

*UPDATE Employee: Complete Customer Satisfaction is Our Goal

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I went to the Acai-Slim site from Oprah's website, linked through thinking it was legit. I saw that we received a 30 day free sample so I thought why not. I had to pay shipping which I thought was fair since I was getting to try their product. The only question I had was how much it was and wasn't sure but I was sure they would send me information with the product. I also saw Bromalite digestive supplements and saw that they complimented each other. So I ordered that as well.

I received the products separately in packages with no labeling and no receipt inside. Immediately I thought something was up. I called and asked that I would not be receive this anymore and I did not want anything to do with it. I thought it was a done deal. Then my credit card company called to alert me to suspicious charges.

After a few phone calls I realized they linked me up to the 'Fit-Factory' which I did not want and had now two accounts with them (two products...) the man on the phone gave me the account numbers for both and the confirmation numbers to show I had canceled both. So I have no beef with the Fit-Factory. Then they gave me a number for Bromalite and for Acai-Slim. I called and got a representative which explained that I had called on the 15th day. Hummmm, well there was no receipt, no 'date' on paper that I could dispute that. Either way I canceled both and she told me that it may or may not go through.

Thank heavens for AE. I called them...found out that it wasn't one but 2 charges. $84 and $74. That's absolutely ridiculous! They helped me cancel one and will help me dispute the second. The only problem is no credit card company has the power to shut down charges to a company for the future only that I can dispute them. So now every month I will have to watch carefully until we get this eliminated.

Please investigate this company Panalabs, the manufacturer of these products Bromalite and Acai-Slim. This is a scam and should be eliminated from the market as well as shut down.

Thank you for listening. I'm such an idiot for trying this and I sincerely hope Oprah hears about it and doesn't allow it on her website. Also these people have put a number of reputable companies on their website as having reported on their product. Misleading and untrue.

Acworth, Georgia

This report was posted on Ripoff Report on 11/07/2008 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/bromalite-acai-slim-panalabs/internet/bromalite-acai-slim-manufactured-by-panalabs-bromalite-acaislim-scam-de-internet-388943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Read the Fine Print

AUTHOR: Pr - (U.S.A.)

I agree with TK. I checked out the free trial information and as soon as I saw that my credit card was needed to complete the order I made sure to read the entire page. Right below the order submit button and beside the section where you should give your credit card information it tells you exactly how much the product costs and the deadline for calling to cancel. It furthermore says that if you do not call to cancel you will have product sent to you monthly at a cost of $84. I feel bad for the original reporter but in this day and age everyone should be aware of reading all the details before giving out their credit card information. Especially online... so consumers please start being smart and avoid the consequences of not reading all the information before just giving a company your money.

By the way, I personally chose NOT to purchase the product simply because I don't like for a company to automatically send me additional supplies monthly. If I want more I prefer to call in and purchase them at my discretion. Plus, I did not see any disclosure regarding the safety of supplying my personal information online to this company... in most cases this means they will sell your information to other companies to sell additional products. It's 2009- empower yourself against stuff like this that has been going on for years.
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AUTHOR: Gemma R. - (USA)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

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#3 Consumer Comment

stop getting ripped off by companies that promise weight loss

AUTHOR: Stacey - (U.S.A.)

Just get off the couch, get on your butt and start doing crunches
Get away from the fridge, stop eating fast food
Stop listening to Oprah and Dr Phil
The only real way to get rid of weight is through diet and exercise
Stop throwing away your money and take control of your life
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#4 Consumer Comment

I understand the "fine print" message...

AUTHOR: Sullivan - (U.S.A.)

I read fine print all the time but it means that I have to read it everytime, all the time. What happened to corporate reputation? Have we evolved so much that we are now a litigous society? Yes, I understand that I should have read the fine print - shame on me. And how far does it go or should it go?

I buy a pool light halogen light bulb for $200 and they guarantee it for 1,000 hours, but it burns out after 10 hours. The fine print says that this is an average number and hours are no guarantee that my results will be the same. I made my purchase based on the "so-called" hours. But darn-it-all I forgot to read the small print.

The problem still comes back to personal and professional responsibility. If my word or your word does not mean diddly-poo, than stop advertising. But if you are also saying that sites like this are of no value because most companies are legitimate and put caveats in the small print - then you give me, the consumer, no vehicle to point out bad companies.

Do you really think we are that stupid; that we don't read the small print? After "my ripoff", I went back and read the small print and found their loophole which was not apparent. It was what they "did not say" that got me.
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#5 Consumer Comment

If something sounds too good to be true....

AUTHOR: Tkinusa - (U.S.A.)

read until you confirm that it is!

I sincerely hope that reports such as these are taken with a grain of salt by the average consumer. I came here to ripoff report to find out about how well these two products that Marie reported on work, only to find another case where a consumer all too quickly entered a credit card number to order a product with a "too good to be true" offer without reading the terms of service or knowing the details of their purchase.

Most offers of this nature and, in particular, those with free trials, have some sort of membership attached to them, which will be an automatic re-bill. Both of these products, on the order page, contain the details of the membership and how to cancel your membership if you are not satisfied, complete with the number of days you have to do it within. I know this because I am ordering the products and I wouldn't buy anything online with my credit card without knowing exactly what I'm committing to, so I read the details on the order page...always.

Please do yourself a favor and read the terms of service and the fine print before you ever consider entering a credit card on ANY purchase! The company's responsibility is to make sure it's there for you to educate yourself...it is your responsibility to make sure you read it.

I think it's a shame that companies are subjected to bad reputation with reports such as this, as a result of consumer negligence, but alas...it is a no fault and do it for me world we live in today.

Washington, USA

As a side note...I am not affiliated with this company in any way. I'm just an average consumer who reads the fine print.
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#6 UPDATE Employee

Complete Customer Satisfaction is Our Goal

AUTHOR: Conniea78 - (U.S.A.)

Hello my name is Connie. I'm the customer service agent for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. You should certainly see the charges returned for the first month. You may also contact my manager, her e-mail is falon@verifyyourorder.com or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Please call so that we can clear up any confusion and help you in any way possible. Your complete satifaction is our ultimate goal!

Connie, CSA

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