Report: #1049695

Complaint Review: Brother International

  • Submitted: Thu, May 09, 2013
  • Updated: Thu, May 09, 2013
  • Reported By: Ken — Brooklyn New York
  • Brother International
    100 Somerset Corporate Blvd
    Bridgewater , New Jersey

Brother International Failure to honor warranty Bridgewater New Jersey

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I purchased a brother all in one printer in November 2012.  The model number was MFC-8910dw.  According to the warranty for this model number, I am entitled to one year of on site service.  The plastic pieces of the paper tray fell off and I called brother to see if they could replace the plastic pieces or give me a new tray.  The representaitve told me that I had to bring the entire machine into a brother serivce center.  I informed the representative that I was entitled to one year of onsite service.  His response was buy another tray or take the machine into a repair center.  If you read any website that sells this printer, it states that it has a one year limited on site service warranty.  When my printer stopped working because of a manufacturing defect, I expected Brother to honor its warranty and was shocked and disgusted that I was told to either lug this printer to a service center or buy a new paper tray, which exceeds $200.  

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