Complaint Review: Broward Factory Service - Dallas Texas
- Broward Factory Service 2650 Lombardy Lane Suite G Dallas, Texas United States of America
- Phone: 214-654-9510
- Web: www.browardfactory.com
- Category: Warranty Companies
Broward Factory Service BFS Home Warranty Home Warranty Air Conditioning Service Dallas, Texas
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I called on Tuesday morning 5/25 to report that the
Condenser Fan Motor in my AC Unit was squealing loudly and was told that
someone would call me to schedule a time for a service call.
That afternoon approximately 4:00 PM a technician called (Technician # 414) and stated theyd be out the next day (5/26) between 12-5 PM.
I took Wednesday off work and waited all day. Nobody called, nobody came to the house. Finally at 7:00 PM I went out to get some dinner and just my luck the technician came at 7:15 PM and left a Sorry we missed you note on the door.
I immediately called the next morning Thursday 5 /27 and was told if they couldnt come out that day then definitely on Friday 5/28. I called again this morning 5/28 to confirm and the receptionist told me shed call me back within the next 10 or 15 minutes to confirm. I waited several hours for her to call and finally called them back and was told Id been rescheduled for next Tuesday 6/1.
There isnt much I can do about it, I can either break down and call another company for a service call and eat the cost ($170.00 + for the motor in addition to the service call) or go 8 days in 93 degree heat without Air Conditioning.
Heres the kicker when I was researching all the various Home Warranty company choices provided my realtor when I purchased my home, BFS had the fewest number of reports on RipoffReport.com it appears that they really arent any better than all the others.
I was told by the receptionist that the supervisors name is Russell Griffor but he doesnt have voice mail and that I would have to leave a message. He has not yet returned my call.
My Recommendation: Choose another Home Warranty Company. BFS Home Warranty has an extremely poor service facility in Dallas TX and is unresponsive to repeated requests for service.
This report was posted on Ripoff Report on 05/28/2010 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/broward-factory-service/dallas-texas-75220/broward-factory-service-bfs-home-warranty-home-warranty-air-conditioning-service-dallas-t-608243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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