Browns Mill Auto Tech and Towing Refused Help on Service Call from AAA for Flat Tire in 20 Degree Weather with No Gas Johnson City, Tennessee

First of all, its BRADENTON, not BRANDENTON.

Second, the fact that you are a "single female" is totally irrelevent, but understandable as to why you are single.

You are the one here who appears to "know it all".

But, you are still wrong. Like it or not.

And, AAA still sucks.

If it is not worth it then quit.  Don't say you are going there to help a customer and when you arrive decide it is too cold to work.  This poor attitude toward your job is not fair to the customer.,   why should he/she bare the brunt of your disatisfaction?

If there is something wrong with the job and it doesn't pay enough, then quit!

Let me start by saying that you have no clue as to what you are talking about.  You do not like AAA so you think that the rest of the world should not like them.  Like I stated before, this is still the USA and everyone has the right do choose.  AAA has always provided exceptional service and I have heard many others say the same thing.  The 2 bills that were submitted to AAA much more than exceeded the $26.00 per call that you say that they pay.

Plain and simply put so that you can understand, I am a single female and I was left stranded on the side of the road by a tow truck driver who was either too lazy or too self centered to even get out of the truck and do the job for which he was being paid.  I would be willing to put money on the fact that if it had been your wife or your daughter who was left stranded that you would not be very happy either.

I could choose to resort to name calling like you did in your last post, but I am not that juvenile. 

I made the original report for one reason only and that reason was that I did not want the same thing to happen to someone else.

This will be my last comment to you on this subject because all you are doing is trying to make yourself look smart and superior to someone else and I am an adult and will not stoop to your level.

You have no education.

Just the fact that you would even think about using AAA proves that you are a moron. AAA is the worst motor club out there.

And, $26 per call to the company is way below cost of sending the truck out. There is no profit there even after they billed you twice.

You are a moron. And, why would you assume that I didn't know what AAA was paying the company?
I did. That's why I made the comment.

There is no money in doing AAA calls. They suck. You suck. Get over it.

 

Response to Steve-Brandenton (U.S.A.)   It is very nice that you have worked in the towing business; however, that fact does not make you an authority on anything, much less an educator.   As far as I am concerned, I am a citizen of the United States of America and it is my constitutional right to be able to “spout off,” as you put it, about anything that I desire.   You state that you took work with a towing company, so I am assuming that you were not the owner or operator of the towing company.  Do you really think that the employer is going to tell you how much he/she is making for a call?  If the employees, who work based on a commission, knew the actual amount collected by the employer, then the employees’ pay would be more.  This one is a no brainer, no education needed, just a little common sense.   You also stated that AAA is only suitable as filler work.  That is your opinion of AAA, and we all know what opinions are like and everybody has one.   Common sense and simple math tell me that if you are employed by a towing company and they send you out for a call that is only going to put $3.00 to $6.00 in your pocket, that you either go out for that call, or they replace you with another employee who will go out on the call.  Simply put, if you are an employee who wants a job, you have no choice.   You must be patting yourself on the back for thinking that you have educated me.  Let me tell you that I was very well educated prior to reading the rambling that you posted.  My education can be documented by the degree that I have earned.   While we are on the subject of education, perhaps someone needs to give you a few lessons in reading and comprehension.  There was no mention of 20 below zero weather in my post.  I stated that it was 20 degree weather.   FYI, if you had been the driver who was sent out on that call and you were too lazy to get out of the truck, then you would have been the one who had the complaint filed against them.  I realize that all humans get cold, but if you agree to take a job, knowing that you will be subjected to cold temperatures or bad weather, then you should do your job, no questions asked.  As you stated in your post it was only 3 miles and I should have walked.  Let me first say that is why AAA was paid for to begin with and second, I have major health issues that would prevent me from walking half a mile, much less three and doing something as foolish as walking three miles in 20 degree weather, could have been fatal to me.  So know sir, I am not willing to risk my own life just because someone is too inept or lazy to do their job.   A little more education for you.  You stated that I should have called a towing company and paid them cash to come out.  Why sir would I do that when a service contract with AAA was in place?  That would be just a little foolish to pay for something twice.   You stated that I got cheap.  I did not get cheap, what I got was an employee, who was either to inept or too lazy to do his job.  Just so you know, the towing company billed AAA two times for that call and each bill was well over the $26.00 that you say that AAA pays for this service.   FYI, I have spoken in length with AAA and with the manager of the towing company, who assured me that this is not the way they do business and that the driver should have done his job.   I think yours is just a case of sticking your nose in something that you know absolutely nothing about just because you feel like you are educated on the subject at hand.

the reason why they do not store air tanks inside and then go pick them up is companies would loss money if you had to drive back to a set location to get a air tank everytime you need one you would not make any money towing companies is like any other company they are in it to make money if the driver had to drive back to a set location to get a tank every time then they will not make money and the towing company will stop doing that type of work. but if you can find a place on a truck where you can store it with out the cold getting to it and it still be out of the way i would be glad to do it. but as far as your complaint on here and to AAA it does not really matter i have done towing for 10 years and you are my first complaint so one in ten years is doing great it that does not hurt a company that has been around for 40 years

I DID tell the whole truth. Someone from Brown's Mill Towing Service called and said they were on their way. After waiting for an hour, I called the number back and got a recording saying that was not a working number, so apparently the person who called has a fake caller id set for their number. I then called AAA and they connnected me directly with Brown's Mill Towing's dispatcher, who told me that the driver went to the wrong place, but he would send him back out. As far as giving a wrong address, I really don't know how much more plain we could have made it, when we told AAA that we were off of Exit 27 on I-26. When I stood outside of the tow truck and spoke to you while you were sitting in the truck, you DID say that it was too cold to get out. When I questioned you as to why you could not tow the vehicle, you replied that the roads were too bad but I explained to you that we had just come off of that road and it had been scraped and salted earlier and it was not bad and yes the truck that we were in was a four wheel drive, but we came off of the road in two wheel drive.

A question that I have is why would a towing service not store their air tanks in an environment where they would not be subject to freezing and then put them on the tow truck when they are called for service? This makes absolutely no sense to me that a towing service would send someone out on a call for a flat tire and not have fully functional and operating air tanks.

I filed the complaint with AAA and here to make the public aware so that this kind of thing does not happen to someone else.

You need to tell the whole true if you want to talk bad about people. To start with i didnt call you to tell you i was on the way i did not even have your number. and as far as the one and a half hours it is not my fault if you give AAA the wrong address and as far as the gas deal you or did anyone else say anything about not having any gas. and i told no one that it was to cold to get out of the truck i was met at the truck before i could get out and was told that the spare was already put on the truck but it was low and was ask if i had air i told them no the tank was froze up do to freezing temp. and then offered. to tow down to the store right below where the truck was and i was told it was froze up also so i said i can go and get a can of fix a flat and put in it and i was told they had some and then was ask tow tow the trurck to thier house which was on a icey narrow cruvey road that had not been treated yet and i told them i would not take a chance on that road but would tow some where to a safe place where roads was treated and they did not want that and then they put the fix a flat they had in the spare and drove off and as far as them not having trouble getting there they had four wheel drive i did not and i was not willing to risk me or them or the truck that put food on my family table for $30.00

I worked in the towing industry for a couple of years and can tell you that there is absolutely no money in doing motor club work, ESPECIALLY AAA which is the lowest paying derilect motor club out there. It is horrible.

So before you spout off about the lack of service from the AAA driver, or how much money the towing company is making, you need some serious education.

Even recently as of 2 years ago, I took some work with a towing company while on seasonal layoff from another job. As I recall, that AAA tire change paid the COMPANY like $26. Then the driver works on like a 25% commission only, no wage or salary.

With this in mind, that driver would make a whopping $6.50 to change that tire for you in that 20 degree below zero weather and also has to pay for his time there and back! That's about $3 an hour [before taxes]to deal with people like you.

It's simply not worth it.

AAA/Motor Club work is only suitable as "filler" work that you squeeze in between cash calls and accident calls which are what pay the bills.

Just common sense here and simple math. Do I take that FHP rotation call that is going to put $50-$75 in my pocket for an hour's work, or the derilect AAA call that is going to put $3-$6 in my pocket for the same hour?

You do the math. Now that you have been educated.

FYI...I wouldn't have gotten out in the 20 below and the snow to change your tire either! Not for 6 bucks anyway. Do you think that tow truck driver doesn't get cold just like you do? Hell, it was only 3 miles, you could have walked home!

Next time you want FAST service from a tow company, especially if you are in 20 below zero weather with the wind blowing and in the snow, call any tow company and just tell them you are a cash customer. This tire change will most likely cost you $50, but I can guarantee fast service and a driver who will be more than willing to get out of his truck with a smaile!

The bottom line here is, you get what you pay for. You want "cheap", well, you got cheap!

PAY for the level of service you expect to get. Stop being so cheap.