Report: #977167

Complaint Review: BRUMOS MOTOR CARS, 10231 ATLANTIC BLVD, JACKSONVILLE FL 32225

  • Submitted: Mon, December 03, 2012
  • Updated: Wed, December 19, 2012
  • Reported By: JOAN — Jacksonville Florida United States of America
  • BRUMOS MOTOR CARS, 10231 ATLANTIC BLVD, JACKSONVILLE FL 32225
    10231 Atlantic Blvd, Jacksonville FL 32225
    JACKSONVILLE, Florida
    United States of America

BRUMOS MOTOR CARS, 10231 ATLANTIC BLVD, JACKSONVILLE FL 32225 MERCEDES-BENZ OF ORANGE PARK, I RECENTLY PURCHASED THE ML350 AT ATLANTIC, WHEN I FIRST GOT THE VEHICLE AND TURNED ON THE AC THERE WAS A MUSTY ODOR, THEY WOULD NOT REPLACE THE FILTER, I HAD TO PAY FOR IT. MY POINT IS THE FILTER NE JACKSONVILLE, Florida

*UPDATE Employee: Response from Brumos Companies

*Consumer Comment: question

Show customers why they should trust your business over your competitors...

I recently bought a ml350 in April of 2012, i told them that the AC had a musty odor upon turning it on. They  should have replaced the filter initially before giving me the vehichle, i ended up payin for it, which they should have replaced before i purchased it.
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This report was posted on Ripoff Report on 12/03/2012 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/brumos-motor-cars-10231-atlantic-blvd-jacksonville-fl-32225/jacksonville-florida-32225/brumos-motor-cars-10231-atlantic-blvd-jacksonville-fl-32225-mercedes-benz-of-orange-par-977167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Response from Brumos Companies

AUTHOR: Brumos Companies - (United States of America)

Hello Joan,

Thank you for sharing your experience. Executive Management at the Brumos Companies was unaware of your unhappiness but we look forward to making it right. Please feel free to reach out to us at info@brumos.com so that we can work with you to come to a solution.

Best,
Frank Cuteri, General Manager of Brumos Motor Cars
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#2 Consumer Comment

question

AUTHOR: coast - (USA)

Why didn't you request they replace the filter before you purchased the car?
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