• Report: #1002978
Complaint Review:

Brylane at Home

  • Submitted: Thu, January 24, 2013
  • Updated: Thu, January 24, 2013

  • Reported By: misterflorist — Central California United States of America
Brylane at Home
Internet United States of America

Brylane at Home Sent Broken Product, lied about return credit Internet

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I purchased a hardwood office chair from Brylane which arrived broken. I charged the chair to my Brylane account which had a zero balance. I contacted customer service and the representative said that they would issue call tags to pick up the chair.

I received an email which stated that the chair had been received by the returns department and a credit had been issued.

Two months after the return I received a call from Commenity Bank, owned by Brylane which said I was two months past due.  I logged in to my account and found that Brylane had charged me for return shipping on a broken product. That plus $25.00 per month now amounted to some $80.00.

I contacted "customer service" and she stated that they issued the call tags but charged me for the return, I stated that was not what I was told would happen. She asked if she could help me with anything else. 

No, because I WILL NEVER shop with this evil company again. Done, closing my account and moving on. Brylane at Home is one of the worst companies I have EVER dealt with!

This report was posted on Ripoff Report on 01/24/2013 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/brylane-at-home/internet/brylane-at-home-sent-broken-product-lied-about-return-credit-internet-1002978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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