• Report: #1080871
Complaint Review:


  • Submitted: Sun, September 01, 2013
  • Updated: Sun, September 01, 2013

  • Reported By: Bronxbomber — Rocky Hill New Jersey
, Select State/Province USA
  • Phone:
  • Web:
  • Category: Banks

BT&T Is BT&T that desperate? Manalapan Florida

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I open my account with Bank Atlantic back in 2004. Last year it was bought by BT&T. I had a sizeable deposit in my Money Market account a small amount  of money in my checking account.  A few months ago I had an issue logging into BT&T’s online banking. So I called customer service. The issues continued and I called customer service two more times. When I got my statement I saw that BT&T charged a $2.00 for each call after the first two. Ah?. No other bank has ever charged me for speaking to a live customer service person. I ended up closing my account and transferring my account to Chase. They told me I can call them as often as I wanted with no penalty. They put the “service” back in customer service.  How desperate can BT&T be to charge it’s customer to speak to their bankers?

This report was posted on Ripoff Report on 09/01/2013 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/btt/select-stateprovince/btt-is-btt-that-desperate-manalapan-florida-1080871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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