Report: #349498

Complaint Review: Budget Brakes

  • Submitted: Thu, July 10, 2008
  • Updated: Mon, December 21, 2009
  • Reported By: nashville Tennessee
  • Budget Brakes

    Nashville, Tennessee

Budget Brakes check with news channel 5 they did a sting on them Nashville Tennessee

*REBUTTAL Owner of company: NewsChannel 5 Story Was Misleading

Show customers why they should trust your business over your competitors...

this company has been kicked out of michigan and busted by news channel 5 in nashville look on youtube budget brakes ripoff this company is a ripoff they should be run out of business..

nashville, Tennessee

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This report was posted on Ripoff Report on 07/10/2008 05:22 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

NewsChannel 5 Story Was Misleading

AUTHOR: Michael - (United States of America)

Buddylee, this is Michael Palazzolo, co-owner of Budget Brakes. Many of the statements made in the NewsChannel 5 stories were factually incorrect, and the tone of the pieces gives a very negative and misleading impression.

For example, Channel 5 said one of the mechanics didnt do the adjustment its reporters paid for, when in fact he did. Likewise, the reporters were not charged for unnecessary repairs or for work not done. The stations hidden cameras show the brakes getting a few squirts to clean the brakes, as if this is something unorthodox or improper. This is how brakes are supposed to be cleaned.

I met with the Channel 5 reporters and news director to explain all this, but they were not interested in the corrective information as it appeared they already had their storyline written. An investigative reporter not interested in the facts can make just about anyone look bad if he or she works hard enough at it and has an agenda.

At Budget Brakes, our policy is to provide superior service and always be honest in our dealings with customers. If you have an allegation about a policy violation that has taken place at a Budget Brakes store, please state the specifics here, including the location of the store and date and time of the alleged infraction. I will look into it and if there was a policy violation, deal with it appropriately. Either way, I will report back here on the action taken.

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