Report: #908826

Complaint Review: Budget Car Rental

  • Submitted: Mon, July 09, 2012
  • Updated: Mon, July 23, 2012
  • Reported By: Karen — New York New York United States of America
  • Budget Car Rental
    225 E. 23rd Street
    New York, New York
    United States of America

Budget Car Rental Didn't advise on rate increase on car different to car size confirmed online New York, New York

*Consumer Suggestion: The Budget Complaint Department can help

Show customers why they should trust your business over your competitors...

Online confirmation was for economy car and was confirmed for the amount of 191.80.

On checkout, a different car was assigned that wound up charging 450.71.  But there was no transparency or mention of the change in fees owing to the different car assigned.

Very shady business practice by Budget Car Rental.
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This report was posted on Ripoff Report on 07/09/2012 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/budget-car-rental/new-york-new-york-10017/budget-car-rental-didnt-advise-on-rate-increase-on-car-different-to-car-size-confirmed-o-908826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

The Budget Complaint Department can help

AUTHOR: William - (United States of America)

If you make a call to the Budget Complaint Department and explain the situation, they will work to resolve those issues.  I had a similar problem over the weekend and after explanation, they removed the charges that were inconsistent with our original reservation.  I hope it helps.
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