Report: #1057869

Complaint Review: Budget Car Rental

  • Submitted: Mon, June 10, 2013
  • Updated: Mon, June 10, 2013
  • Reported By: Unlucky Traveler — Pueblo Colorado
  • Budget Car Rental
    3201 Dillon Dr
    Pueblo, Colorado
    USA

Budget Car Rental False Damage Claims Pueblo Colorado

Show customers why they should trust your business over your competitors...

I fought, and won, false damage claims from Budget. You may not be so lucky. 

Last year (2012), I rented a small economy car from Budget for a two week road trip. Trip went great and without incident. I returned the car on time, during normal business hours, to a Budget representative, who looked over the car and signed off on my return. I had followed all the tips for a good car rental experience. 

Imagine my surprise when months later I received a bill for over 200 dollars, with an accompanying invoice which only stated "tire damage" under the charges. It took three phone calls to Budget's customer service before I was able to get any details. They claimed I had returned the car with a flat tire.

One, I drove it to their lot and turned it in to a rep, neither of us noticed a flat tire and she had given me the write-off that the car was returned with no visible damage. Second, all the local tire shops charge anywhere from free to ten dollars to repair a flat. Even if a tire had gone flat, how were they getting $200+ ? I was told by a customer rep that they had to take the car to their own mechanic services in another city and that I was being charged for related expenses, like towing. 

Outraged, I reminded them that neither myself nor the representative had noticed a flat tire when I returned it and that I had been cleared by that rep. After pointing out that all the tires were in visibly good condition at the time of return and that the rep had verified the external condition of the car, they dropped the claim.

Beware false damage claims and exorbitant fees, even if you do everything "right". 

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/10/2013 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/budget-car-rental/pueblo-colorado-81008/budget-car-rental-false-damage-claims-pueblo-colorado-1057869. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.