Builders Surplus Warehouse Doesn't Stick Up for Their Customers Broadview, Illinois

Whatever money is saved versus buying from the Home Depots or Menards is not worth the aggravation. Remodeled kitchen. Bought Americana Capital  Cabinets manufactured by Wellborn Forest. Middle of the road cabinets. We couldn't afford high end cabinets, yet we did not want the cheap ones.

Originally wanted just a Honey Finish. Somehow salesman talked us into  getting a Honey Finish with Chocolate Glaze for doors and drawer fronts. Had the chocolate glaze finish been consistent and looked good we would  have stayed with it. Cabinets came looking like a 3 yo slapped the chocolate glaze on. Crappy looking with a crappy finish. No consistency  in how it was applied. In some places very heavily applied, in others  barely visible.

Voiced our displeasure by calling and sending emails to company and cabinet maker. Salesman and cabinet rep came out and took a look at the doors. Unfortunately we had to rely on my 25 yo son to show what we received because I could not get away from work. Because I was not there, I don't think they took our concerns and complaints all that seriously.

We tried to get the manufacturer to replace the doors and drawer fronts. After 2 weeks of repeated calls and emails, we finally got a reply on what the manufacturer would do. They basically said that the crappy finish is normal and that we shouldn't have picked a chocolate glaze.

To correct would cost us $800+ to replace the crappy glaze-finished doors/drawers for the same with just a honey finish. Supposedly Wellborn Forest was giving us a deal. By this time we were so ticked off we paid the $800+ extra for what we should have gotten originally . . . quality cabinets.

Two (2) weeks later, new doors and drawers. To add insult to injury, the manufacturer forget to send one door and one drawer front which meant another 2 week wait. One more insult . . . the door is not the exact size as what was specified. It's about 3/4" narrower than it should be. We're going to leave it as is.

WE GIVE UP!!! We're tired of dealing with Builders Surplus Warehouse and we're certainly tired of Wellborn Forest. Disappointed that Builders Surplus didn't seem to work very hard to fix the situation. Cost us an extra $800+ out of my kitchen budget.

Here are the takeaways from our experience:  Stay away from Builders Surplus Warehouse and Wellborn Forest cabinets, especially anything with a chocolate glaze finish. Don't believe any salesman when they tell you it will look good. I'm really disappointed with Builders Surplus Warehouse. I feel they did not fight hard enough for me as their customer.