Complaint Review: Burlington Coat Factory - El Paso Texas
- Burlington Coat Factory 6020 N Mesa St, Ste A El Paso, Texas U.S.A.
- Phone: 915-833-6348
- Web:
- Category: Clothing Stores
Burlington Coat Factory Clerks will tell you merchandise is returnable but then deny it the next day! El Paso Texas
*UPDATE Employee: Not True ..Whatever manager said that it could not be voided lied to you
*Author of original report: Can't read before you sign if it's not printed yet!
*UPDATE Employee: Read BEFORE you sign
*UPDATE EX-employee responds: getting credit back
*Consumer Comment: Tried that, didn't work :-(
*UPDATE EX-employee responds: getting yr credit back to yr card
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I've never shopped at Burlington Coat Factory before but I needed a coat and most stores don't sell them in July, so I went there. I picked out a jacket but wasn't sure if it was what I wanted, so before I paid for it, I asked the cashier if it was returnable in case I changed my mind. He assured me it was returnable so I paid with a credit card and left.
Later that day I found a jacket I liked better at another store and bought it. Today I tried to return the first one to BCF, but all they offered was a store credit. Since this isn't a store I normally shop at, I refused and asked for a credit to my visa card. The cashier refused and called a manager, who said this is their store policy. I explained about the clerk telling me it was returnable, which she agreed was wrong, but still she refused to honor the return.
They are telling me that their 'no return' policy is printed on the receipt, but the receipt was given to me AFTER the sale was complete and it was already too late to be undone.
Seems to me, if their clerk told me an item was returnable (there is a huge difference between return and exchange), then that is an error on their part and they need to make good on it.
Crystal
El Paso, Texas
U.S.A.
This report was posted on Ripoff Report on 07/23/2004 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/burlington-coat-factory/el-paso-texas-79912/burlington-coat-factory-clerks-will-tell-you-merchandise-is-returnable-but-then-deny-it-th-100268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
Not True ..Whatever manager said that it could not be voided lied to you
AUTHOR: Christine - (U.S.A.)
SUBMITTED: Sunday, September 05, 2004
I am a customer service manager with Burlington Coat Factory. Whatever manager said that it could not be voided lied to you. I void same day transactions all the time. Whether they be from someone not agreeing with our return policy or a cashier making a mistake or a customer changing their mind. As long as the transaction is the same day it can be voided.
The return policy is also printed on a sign that is posted in front of the register along with the check acceptance policy and layaway policies. As well as the overhead signs. (Which I have seen many first time customers actively looking for and reading specifically to find out the return policy.)
#5 Author of original report
Can't read before you sign if it's not printed yet!
AUTHOR: Crystal - (U.S.A.)
SUBMITTED: Thursday, September 02, 2004
How can I read the receipt BEFORE I sign it if they don't print the receipt until AFTER they've processed my credit card payment? By the time I was given the receipt, it was already charged to my credit card! And the manager herself admitted that by that time, it was already too late and their cash registers were "not set up to" void transactions or process refunds.
As for the signs stating their return policies, they are tucked up in a corner underneath a drop-down display over the counter... Not anywhere that the average person would notice them.
It's obvious that Burlington Coat Factory does not stand behind their merchandise, nor do they give a hoot about customer satisfaction. :-(
#4 UPDATE Employee
Read BEFORE you sign
AUTHOR: Christine - (U.S.A.)
SUBMITTED: Thursday, September 02, 2004
I am a current employee of BCF and have worded with this company for almost four years. If you purchased your jacket with a credit card, when you signed the receipt, the return policy was printed on your receipt above the signature line.
If upon receipt of your receipt, before leaving the store or even within that same day you had returned to the store stating you did not agree with the policy of return, the store manager or one of the assistants would have voided the purchase from your credit card.
The company policy is also printed and posted in front of all registers as well as aboove the registers on the over head signs. The cashier was correct in telling you that the merchandise was returnable to the store because it is. The employee should have gone on, however, to inform you that it would only be for store credit or exchange.
#3 UPDATE EX-employee responds
getting credit back
AUTHOR: FELIX - (U.S.A.)
SUBMITTED: Tuesday, August 03, 2004
i don't understand why it didn't work, it always worked before and i just guit 5 months ago i even went there and returned something and i called american express and thet took it right off, it must be yr credit card company.
#2 Consumer Comment
Tried that, didn't work :-(
AUTHOR: Crystal - (U.S.A.)
SUBMITTED: Monday, August 02, 2004
Thanks for the suggestion. I already tried that, and it didn't work. I called my credit card company and they refused to reverse the charge because the company "was trying to work with me" by providing me with the store credit. They said they would take the charge off only if the store wouldn't give me a refund or an exchange. :-(
#1 UPDATE EX-employee responds
getting yr credit back to yr card
AUTHOR: Felix - (U.S.A.)
SUBMITTED: Monday, August 02, 2004
hey crystal to get yr credit back to yr card just call your credit card company and let them know your returned the merchandise and you will get credit for it, i know, i used to work for BCF and we would never tell customers that, but we used to get the letters all the time from the credit card companies, when someone is disputing a charge,and the company never disputes them hope this will help you.
p.s so accept the credit and use it at a later time, because you did return the merchandise..i know it sounds like stealing, but they where trying to steal your money..RIGHT
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