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Report: #875982

Complaint Review: Burton Lumber- Salt Lake City - Salt Lake City Utah

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  • Reported By: Dan — Salt Lake City Utah United States of America
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  • Burton Lumber- Salt Lake City 1170 S. 440 W. Salt Lake City, Utah United States of America

Burton Lumber- Salt Lake City They can't design a truss Salt Lake City, Utah

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Should Burton's Incompetence cost me $3200?

Burton Lumber gave me a bid on a commercial building, but would not sign a contract or lock in their price, they only kept telling me that lumber prices kept going up.  I went to a competitor and got a price in-line with the price that I had originally been quoted by Burton, I informed Burton that they had not been responsive and that I intended to contract with a competitor. 

Burton then informed me that their prices had increased about $6000-$8000 above their original quote, when I informed them that was too much and I would go with a competitor we agreed to split the difference and increase their price $4000.   Then Burton lumber sent over the design for the floor trusses.  

 A floor truss is much like a roof truss in that it is not solid and has cross members.  The advantage of using a floor truss system is so that building systems like:  Heating, plumbing, and electrical can be in the floor trusses and not suspended below them. 

Burton's floor truss design did not allow any openings for the heating system.  When I pointed this out to them they told me it would cost an extra $4000 to re-design the floor trusses.  I think they were trying to make up for the amount they had tried to over bill me before. 

Luckily they had not signed the contract that I asked them to and I felt that even if we worked this out any extra thing was going to cost $4000 to get back their money they wanted.  I informed them that I would not pay this and would go with a competitor. 

Everything to this point, except for a truss design that doesn't allow for heating is just typical negotiations. 

Then Burton informed me that I owed them for the design they had already done just to price the job (mind you that any lumber company had to do this to bid the job). I disagreed with this and told them that instead of billing for their incompetent work they should fire their designer.   Burton lumber has sent me a bill for their incompetence of over $3200.00. 

This report was posted on Ripoff Report on 04/30/2012 09:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/burton-lumber-salt-lake-city/salt-lake-city-utah-84104/burton-lumber-salt-lake-city-they-cant-design-a-truss-salt-lake-city-utah-875982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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