The president of this business said (((REDACTED FOUL LANGUAGE))) to us on the phone while we did not use any bad words but just complaining about his dishonest, unprofessional service. He also sent an email to us insulting us. He said we should not complain to him for failing to do what he promised to do in our agreement but 'make your complaint to the shipping company or next time, indicate that you require a signature as most normal human beings are capable of.' He even threatened us that 'If we find any reference to this matter online in any Chinese forums or otherwise, we will be filing a libel suit against you.'
We felt very disappointed about this shameful person and nasty behaviors. Since when in the States, customers can't call business to complain about their service? How can he said I was harassing him when I called him 3 times because he hung up my phone the first 2 times and saying (((REDACTED FOUL LANGUAGE))) to me? Since when in the States business can say (((REDACTED FOUL LANGUAGE))) to their customers? Since when in the States the recipient needs to call Fedex for a signature delivery but shipper does not do that when sending the package, especially he promised to do it? Since when in the United States customers cannot talk about their bad experience with a business company or he will face a law suit?
Everything started on on July 8th 2011, when my husband and I met Keith Curran, president of Business English Solutions International, LLC and PandaVisa. [continued below]....
.....com. Mr. Curran introduced himself as an agent. We agreed to pay him to pick up & mail my passpor to me. As we agreed I paid him $102 in total, including 1)$55 to Chinese Embassy for a passport 2)$15 for Keith's service fee 3)$32 for Fedex standard overnight delivery envelop (I needed my passort to travle ASAP). Due to the importance of passport, we agreed Keith would use signature required delivery and inform me the Fedex tracking number, which he told me earlier that's what he will do when he tried to convince me to use his service, which is what other agents do for mailing passports, and which my husband and I called him later several times to confirm with him on our agreement.
But on July 25 2011, the pick up date issued by Chinese Embassy, Mr. Curran did not go to pick up my passport as he had promised. I called him and he said the Embassy told him to pick it up on Tuesday July 26. I felt strange. Chinese embassy did not notify me about this. I told him again I really need to travle soon. I cannot afford delaying more time. I reminded him to inform me the tracking number when he mails my passport so I can make sure I'll receive it on Wednesday. He said OK. On Tuesday, he left a voice message on my cell phone,telling me the Fedex tracking number is 7973 675 244. I checked the number at Fedex, no information was available. I thoguht it might take time to update delivery information.
On Wendnesday July 27, the day I was supposed to receive my passport based on what he told me, I took an off from my work to stay at home waiting for my passport. The whole day was passed, but I had received nothing. So I called the Fedex, but was informed the tracking number is not valid. I was also told the delivery is not overnight but 3 days delivery. It'll be delivered on Friday July 29 by 7pm. Then I called Mr Curran. He said he changed to 2nd day delivery. I said 'but you said you would use over night standard delivery and that's what I paid you for'. He said the over night standard delivery changed the rate recently to around $40.
I told him it's different from what I heard from Fedex. He used $15 three days envelope delivery not even the 2nd day delivery and the fedex rate has not been changed recently. The overnight standard delivery is still $32. I also told him when he called me on Tuesday, he should have let me know any changes he made. Then, I would not waste my whole day waiting for nothing. And I told him the tracking number he gave is wrong. The numbers are 12 digits, 4 numbers in a group and 3 groups. I do not understand how he could miss 2 numbers. He is responsible to providing correct tracking number. He did not explain anyting or apologize but just said he would email me the right one.
I waited for his email from 5pm after the call to the whole Tuesday night but received no emails. On Wendesay I found my passport was just dropped outside at my front door. I was very upset. And I finally received the tracking number from him. I checked the number 7973 X675 X244 at Fedex. It confirmed he used 3 days express saver envelope with 0.5 lbs weight and he did not use signature required delivery as he said at the beginning. I paid him $32 for overnight standard delivery as he promised but he used $15 three days delivery. He lied to me several times and even did not want to give me the corredt tracking number or pay $2 more just for a total $17 signature delivery.
I was very disappointed about his dishonest and unprofessional behaviors. I tried many times to contact him in the passed 1 week but no answers. Then my huband and I changed our phone numbers to call him just to make a complaint about his poor and dishonest service. He hung up the phone on my husband's face. I called his office again, within few words, he hung up the phone on my face too. This rude, horrible customer service made me more disappointed and upset. He said F*ck to us, he insulted us, he lied to us, he threatens us, and he mistreated us. This kind of shameful, nasty person and business should never be allowed to practice!!!