Report: #1061245

Complaint Review: Buy Yelp Review .com

  • Submitted: Sat, June 22, 2013
  • Updated: Sat, June 22, 2013
  • Reported By: Jimmy — Alameda California
  • Buy Yelp Review .com

    Internet
    USA

Buy Yelp Review .com Scam, lying and poor customer service Internet

*Author of original report: It was just a misunderstanding

Show customers why they should trust your business over your competitors...

This company promises postive Yelp reviews for a fee.  While this isn't a very ethical route to go, if you have a bad yelp review from years ago bringing your score down, it can seem like a good idea.  Well its not, its a terrible idea... especially with this company.  They'll take your money but thats about it.  

I ordered 5 yelp reviews to be posted 3 days apart.  After about two weeks of no contact or postings, I inquired and just didn't receive a response. About a week later I called and left a voicemail saying if I didn't hear anything I was going to file a chargeback with my bank.  That got an email response saying I shouldn't because they can't guarantee reviews once I do that.  Regetting getting involved with them, I went to the website to see what my options were and it says full refund within 30 days for any reason.  I was within the 30 days so I sent multiple refund requests by email before receiving a response saying that it wasn't possible. [continued below]....

.....  No explanation or anything, just that it wasn't possible.  I wrote back asking that the refund policy on their site was a lie then and got the same "refund isn't possible" response.

 They ended up posting some poorly written reviews to my yelp that were all filtered out immediately.  Along with those being filtered my previous good reviews from real customers were too.  On their site it says any filtered reviews will be replaced at no additonal cost.  I've emailed three times over the course of a month asking about this and I haven't received a response.  

Basically this company will take your money, not do anything it promises unless you repeatedly call and email them.  Then they will do a lazy job and not honor promises made on their site.  You can still visit their site and read their refund policy at the bottom of the main page and the filtered review question in the FAQ.  They simple either ignore your request or say its not possible.  

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This report was posted on Ripoff Report on 06/22/2013 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/buy-yelp-review-com/internet/buy-yelp-review-com-scam-lying-and-poor-customer-service-internet-1061245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

It was just a misunderstanding

AUTHOR: Jimmy - ()

Shortly after writing this I realized they had a different email on file for and thats I wasn't getting all the correspondence.  Everything has been straightened out.

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