• Report: #445124
Complaint Review:

Buy.com - Internet

  • Submitted: Mon, April 20, 2009
  • Updated: Mon, April 20, 2009

  • Reported By:Orlando Florida
Buy.com - Internet
buy.com Internet U.S.A.

Buy.com - Internet Did not fully refund my purchase Internet

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Let me first preface this: I work for the e-Commerce department of a national company. I know what good customer service is because I give it everyday and if a customer is not happy, neither am I.

Trying to save my company a few bucks, I ordered a fuser for my hp color LaserJet printer from buy.com. I found the item number on hp's website and then searched buy.com's website using that item number. I ordered what I thought was the correct fuser for my printer. Total order was $223.48.

When the fuser arrived, I opened the box, saw it was the wrong one, repackaged the box and sent it back to buy.com after getting an RMA number. I received an email a few weeks later stating that I was refunded $185.29. When I inquired why I wasn't refunded the full amount, I received an email from Rod saying I was charged a 15% restocking fee.

I responded that the item was not correctly labeled on the website because the fuser they sent to me did not have the same item number as the one I searched. I then got an email from Liz (apparently they only hire people with three letters in their first names) saying that I was shipped what I ordered and would therefore not be getting the full refund. She never mentioned anything about the item being mislabeled.

I would never buy from buy.com again, nor would I recommend this company to anyone. I ended up getting the fuser I needed from hp. I received excellent customer service, they shipped the item overnight, and I paid half of what buy.com initially charged me. I guess it pays to go right to the source sometimes.

Orlando, Florida

This report was posted on Ripoff Report on 04/20/2009 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/buycom-internet/internet/buycom-internet-did-not-fully-refund-my-purchase-internet-445124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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