Report: #462048

Complaint Review: ,

  • Submitted: Tue, June 16, 2009
  • Updated: Tue, June 16, 2009
  • Reported By: Millbrae California
  • ,
    3303 West Commercial Blvd
    Ft. Lauderdale, Florida
    U.S.A. , don't honor rebates Ft. Lauderdale Florida

Show customers why they should trust your business over your competitors...

I signed up for comcast services (both cable and internet service bundle) through one of's website with a promotion of $199.95 rebate(including $75 cable, $75 internet Service and $49.95 internet modem). 15 months later, I still did not receive my rebate. The following is a timeline of what happened:

3/25/2008: Signed up through with the rebate promotion

3/25/2008: Comcast service started.

4/25/2008: Got my first comcast bill and send it in with my rebate form to

Comcast Promotions, PO Box 101086, Fort Lauderdale, FL 33310 per instruction

9/15/2008: Called 1-877-405-5035 to find out why I haven't received my rebate. It has been over 16 weeks per rebate instruction. Rebate center claim it is still pending and ask me to call back in a few weeks.

10/2008, 11/2008: Called again and got the same reply "still pending"

12/16/2008: Called again. Rebate center told me that the rebate info is not complete and I need to resubmit my rebate form again! I resubmitted the same day, reference

number 1110083770.

2/6/2009: Rebate center claim my rebate (all required info) was received. That I need to wait another 16 weeks.

6/2/2009: Call rebate center and got the "still pending" reply again.

6/16/2009: Call, talked to Adria ID 3769. She informed me the account shows my comcast order is no longer active, that's why the rebate is not processed. I told her that I had comcast for over a year before closing my account. She said she will forward this to her supervisor to "investigate" and can not tell me any more info.

I feel I have patiently waited for over 15 months to no avail for Saveology's rebate. I would like to compain about Saveology's false advertising practice and not honoring their rebate promise. Please help me in securing this rebate from Saveology.

Karen t
Millbrae, California
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