by the sword inc Damaged Item not matching description. Won't honor replacement. Bad customer service fort myers Florida

I ordered a knife product from by-the-sword.  It was backordered and thus missed my son's birthday but I could understand that kindk of stuff happens.  It finally arrives and it is a loose, cheaply made plastic handle that doesnt match the description.  It actually seemed to be damaged.  I emailed customer service and they said to take a picture of the product and they would review and get back to me.  I did this and they came back with an RAN (return number).  So far the service was pretty good.  I sent the package back at my own cost and waited.  They sent back the exact knife to me.  They included a letter saying that even though it was their mistake, the policy is no returns on sharpened items.  They even tried to glue the handle!  That is totally unacceptable.  I emaile them and complained.  They made excuses and did not offer any restitution.  I threatened to use social media to let people know how they were treating me.  They responded that it was slander...I posted a complaint on their facebook page, they banned me from the page.  I posted a product review on their site and they banned me from the site.  (all my reviews were truthful, fair and non inflamatory).

I wish I would have done some research on this company.  It seems that they are very unprofessional and not skilled in customer service.