ED Magedson – Founder
by the sword incfory myers, Florida USA
by the sword inc Damaged Item not matching description. Won't honor replacement. Bad customer service fort myers Florida
I ordered a knife product from by-the-sword. It was backordered and thus missed my son's birthday but I could understand that kindk of stuff happens. It finally arrives and it is a loose, cheaply made plastic handle that doesnt match the description. It actually seemed to be damaged. I emailed customer service and they said to take a picture of the product and they would review and get back to me. I did this and they came back with an RAN (return number). So far the service was pretty good. I sent the package back at my own cost and waited. They sent back the exact knife to me. They included a letter saying that even though it was their mistake, the policy is no returns on sharpened items. They even tried to glue the handle! That is totally unacceptable. I emaile them and complained. They made excuses and did not offer any restitution. I threatened to use social media to let people know how they were treating me. They responded that it was slander...I posted a complaint on their facebook page, they banned me from the page. I posted a product review on their site and they banned me from the site. (all my reviews were truthful, fair and non inflamatory).
I wish I would have done some research on this company. It seems that they are very unprofessional and not skilled in customer service.
This report was posted on Ripoff Report on 07/01/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/by-the-sword-inc/fory-myers-florida-33919/by-the-sword-inc-damaged-item-not-matching-description-wont-honor-replacement-bad-cu-1063584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.