Report: #729901

Complaint Review: By The Sword Inc

  • Submitted: Mon, May 16, 2011
  • Updated: Sat, February 09, 2013
  • Reported By: John — Bonita Springs Florida United States of America
  • By The Sword Inc
    1053 El Mar Ave,
    United States of America

Show customers why they should trust your business over your competitors...

I ordered several items from totaling $1120.30 on 12/1/2010 and was charged for the order the next day. A few days went by and heard nothing so I decided to call the number on the website. I spoke to a girl named Amber and she informed me that it was not in stock and told me that my order was going to ship next week. That was fine with me at that time.

Two weeks went by and I never got my order nor did I hear from them. I emailed them several times asking about the status of my order and they never replied back. I called them on 12/17/2010 and asked them if I was ever going to get my order and when. They responded with Some of the items are not in stock and we do not have a date as to when they will be in, I said fine ship me what is in stock and cancel the rest of the backordered items.

Well a few days went by and I did not receive any of the items they said they had, nor did I get a refund for the backordered items. I sent several emails and called them several times, and always got the same respond. After another month I decided that I have had enough and to do a chargeback on my credit card to get my money back. I thought that this was strange way to do business and decided to take a drive to their company. I lived only 30 minutes away from Bonita Springs to 1053 EL Mar Avenue Ft. Myers, FL 33919. I arrived at their location and what I discovered was it was just a home. This was very odd to me and decided to hire a private investigator.

The information that I received from the private investigator is that is own by David and Belinda Rothgeb, and they operate out of their home located at 1053 EL Mar Avenue Ft. Myers, FL 33919. Both of them are convicted of child abuse(((link redacted))). They do not have any inventory, charge for orders that they are not going to ship, never respond to your emails and lie to their customers. This is an obviously a fraudulent operation and I warn stay away from

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This report was posted on Ripoff Report on 05/16/2011 01:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

A plus? I think not.

AUTHOR: Ecr - (U.S.A.)

In response to By The Swords claim to having an A plus rating with BBB...maybe so once upon a time, but not now. BBB gives you an F rating. Glad I checked before placing my order.
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#2 Consumer Comment

Three months!

AUTHOR: Only Me - (United States of America)

I placed an order with them months ago. When I asked when some of the items would be shipped, they claimed "The beginning of next week." That was MONTHS AGO! Still no order or refund! And don't even think about complaining about them on their Facebook page. They will just delete your comment and ban you from any more posts. I'll never do business with them again!
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#3 REBUTTAL Owner of company

As Ordered

AUTHOR: hmmreally - (United States of America)

I have only positive feed back for By the Sword Inc. I placed an order on Sept.1 2012, spending well over $300.00 with them.  Shortly after the order was placed, Mon. 3, 2012 we found out my husband had cancer.  I called By the Sword Inc. and asked if there was any way they coud expedit the order to me by Sept. 7, 2012.  I wanted my husband to be abled to attend the Renaissance Festival in all his "finery" before becoming to ill.  They were very helpful and understanding.  They guaranteed everything to be there except two piece which they did not have in stock.  They made my husbands time perfect at the festival, and for that I will always be greatful.  I am concerned about the accusations of child abuse. I will take the time to research and see what I can find out. But as far as the service, very professional and helpful.
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#4 REBUTTAL Owner of company

Malicious attempt from competition

AUTHOR: By The Sword, Inc. - (United States of America)

With any business you will have complaints; however our motto is if we make a mistake, we make it right.  I cannot address the complaint concerning the order mentioned in the complaint because there is no such order.
I can only imagine it comes from a competitor that wants to put a hurt on another business in an effort to gain business.  I would suggest before buying from any company that you go to the Better Business Bureau and check the company out.  You will find we have an A+ plus rating and you don't get that by being a rip off company.  You can also go to as it states on our FAQ page to find out how long a company has been on the internet.
I applaud the rip-off report in trying to protect the consumer from bad business practices or just plain fraudulent companies. We have been here since 1995 and have over a million customers to date.  If you feel you have a problem with anything, please call.  We do answer every phone call and every email from Monday-Friday (9AM to 5PM EST). Try it. It's FREE.
We also try to educate the consumer and you can see that on our FAQ on our website. Do your home work before ordering and do not always believe what you read because you will have competition that will do things just like this.
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