Report: #1045174

Complaint Review: Byers Downtown Chevrolet Columbus Ohio

  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013
  • Reported By: Commercial Customer — Fremont Ohio
  • Byers Downtown Chevrolet Columbus Ohio
    555 W Broad Street
    Columbus, Ohio
    United States of America

Byers Downtown Chevrolet Columbus Ohio Taking for a Ride Columbus , Ohio

Show customers why they should trust your business over your competitors...

I was working in Columbus and having starting problems and engine performance issues on the highway with a 6.5 turbo diesel work truck. After checking reviews online I decide to take it to Byers Downtown, commercial truck repair. for troubleshooting. I received the call requesting replacement of the radiator, upper radiator hose, sensor and waste gate solenoid. The reasoning was that these repairs had to be made before any performance issues could be addressed. It was a reasonable request so I authorized the repairs at a cost of $1,600.00

I received a call that the truck was repaired and ready for pickup. When I arrived and attempted to start it, the truck had the same issues, hard starting. The mechanic came out, worked under the hood and started it, they suggested I bring it back and leave it over night. On the Highway it had the same performance issues. After getting a rental at the airport for another week, I dropped the truck off again. The service manager called and wanted $700. something to replace a weak battery and starter. The repairs had little to do with the lift pump not activating and engine performance. It's a 12 volt system with two batteries. I realized the dealership was either incapable of troubleshooting the problem or trying to milk my wallet. When I picked it up, of course it was hard to start, I watched the mechanic purge air from the fuel filter cap, so I suspect he knew air was in the line. I told them from the start about the black puddle of diesel that it left when parked and other fuel delivery issues it was having, so I think they were just out to make money rather then repair the truck. The irony is although they made some money on costly repairs, they lost a customer for life, lost a sale at the commercial truck department which provided the best quote on a replacement truck, and they tarnished their reputation in the community including with business partners, tow truck driver, Jasper's engines, other Columbus dealerships and diesel shops I visted for price quotes and outfitters of the commercial trucks they sell. The moral to the story is if you want something done right, be prepared to do it yourself and Beware of Byers downtown commercial truck service.
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