Cabela's Did not honor free shipping code after items were in cart Sidney Nebraska

You seem to answer both your questions and mine. As far as the CSR is concerned, she was ignorant and not just because she did not honor the expired coupon. The other issue is that the email WAS sent to the correct place and was not addressed. And finally, as far as how long should an expired coupon be accepted, it's largely up to the companies' customer service policy. Personally, I feel that 1 day after expiration should be honored.

You did a great job of quoting my responses, but forgot the most important one. "Why would a company want to lose a good customer over such a stupid issue? Furthermore, if you look at the many negative reviews on this site and many others about Cabela's, it's quite clear that they don't give a rat's --- about customer service. Their scores are consistently low in the customer service area or maybe it's just because there are thousands of customers like me who unjustly accuse them of ripping them off?

Lastly, this is a forum about people that feel they have been unjustly treated by a company or "ripped off". It's not an exact science, but everyone is entitled to their opinions whether they be good or bad. I do not agree with your rebuttals and stand by my "opinions" about Cabela's. That being said, you are certainly entitled your opinion but I must end this debate and get on with more important issues in life. This will be my last statement about this issue. Have A Nice Day!!! 

Let me be clear here.  The issue is not you trying to use an expired coupon.  Heck, I would probably have even asked if they would still accept it.  The issue is your attitude that because they didn't make an exception for you, you now get to go around and claiming "RipOff".

The other issues are a few statements you made...

Maybe this case was not a total ripoff, but it pissed me off the way the email was ignored and that the CSR was ignorant on the phone.

- The e-mail was ignored.  Okay did you send the e-mail to the right place?  When did you send it?  We are in the Christmas Holidays and it could be a case of them just not being in. 

As for the CSR being ignorant.  The only reason they were ignorant was because they didn't do what you wanted.

 I had never attempted to use an expired coupon at Cabela's before and was just looking for a one-time courtesy.

- No..based on your other statements, you have used expired coupons quite reguarly.  Where if they did give you this "courtesy", you probably would have gone back.  But if you had another "expired" coupon you would be right back asking for another "one-time courtesy".  Where if they didn't give it to you, you would then be right back here claiming another RipOff because they refused to do it for you a second time.

Gander Mountain has a much better approach to customers anyway and they will be the place I go to for all my sporting good needs.

- Glad you found a better store for you.  However, I do hope you come back and post an update with them as soon as you try to use an expired coupon, or have them do some other "one time courtesy".

By the way you failed to answer the question.  How many days past the coupon's expiration date does a store need to accept a coupon before you stop calling it a RipOff? 

Yes, it's true the coupon had expired and I was unaware or I would have purchased the day before--MY BAD. The point is that many companies over the years have spoiled us consumers by repeatedly accepting expired coupons as policy. I have personally used dozens of "expired" coupons over the years and they have been accepted by good companies that want to promote good will toward their customers. Apparently Cabela's is not one of them. It was aggravating and frustrating to me after returning to the cart and discovering the deal I thought was in place had changed. Maybe this case was not a total ripoff, but it pissed me off the way the email was ignored and that the CSR was ignorant on the phone. I had never attempted to use an expired coupon at Cabela's before and was just looking for a one-time courtesy. Suffice it to say that I won't be dealing with Cabela's in the future because of this. Is it really worth a company losing a good customer over something that they could have resolved in 1 minute? Gander Mountain has a much better approach to customers anyway and they will be the place I go to for all my sporting good needs.

You were not Ripped Off and just because a company doesn't do what you want doesn't make it one.

The simple fact is that you tried to use a coupon/discount code AFTER it expired.   These codes are for actual purchases not what you "intended" to do.  Having an item in your cart means nothing.

Let's look at a couple of examples to see how reasonable you are.

What if you had a coupon to a resturant for a 1/2 off meal that expires on the 21st, would you call it a RipOff if they didn't honor it on the 22nd because you did "intend" to go on the 21st but ran out of time?

What if you went to a "Brick and Mortar" store and had them hold 2 items.  Would it be a RipOff if you came back 2 days later after the sale was over and they no longer give you the sale price?

If by chance you do have a reasonable side, perhaps you can see the error in your claim based on those.

However, if your answer to both of these is that they would also be RipOff's, then there is really nothing else to say because you are in reality just another unreasonable customer, and one reason I am glad I no longer have to do retail.  So with that, I will just ask one question.  How long after a code expires do you think a business should accept it?  1 Day?  2 Days?  3 Days? 1 Week? or just long enough for you to decide to finally use it?

Oh and no I do not now or have I ever worked for this company, and would say the exact same thing regardless of the company you mentioned.