AT&T Uverse Signed up For TV internet online said available at my address...WRONG!! my house was too far away from their box wasted a whole day off work...Now have to reconnect old cable. Farmington Michigan

I called Uverse customer service and explained to the rep what happened. She asked me why I disconnected my cable before the installers came out to do the work. I told her that the website clearly stated that I was in the service area. Furthermore, I did not see the need for paying for a partial month of service with my former provider.

Her reply was that the service is not guaranteed that I should have waited until the service was hooked up. I was also told I could not recieve credit for reconnect fees to my former provider. I asked to speak with a supervisor. The supervisor told me they would not pay reconnect
fees or credit me in any way. This situation is unacceptable I'm not asking for that much just the price I have to pay to reconnect my old service. I think that is a fair compromise. I filed a complaint with the BBB so hopefully they can help. Any other suggestions would be appreciated. Thanks for reading.

Or maybe AT&T can expand service to your location. Obviously they thought they were set in your area or they wouldn't have sent a tech.

They do have a choice right now, they can either get you hooked up or pay another provider to hook you up. If they are able to hook you up you're entitled to a free service at least temporarily.

If they do nothing then you were certainly ripped off.