COMCAST CABLE COMCAST CABLE - OVERCHARGED ON SERVICES AND WILL NOT CORRECT IT!!! Houston Texas

Hello I am a comcast employee & I work in one of our call centers & speak to about 60 customers a day. I have heard it all & most of it is that everyone is trying to save where they can on everything. Comcast is a great place to work & has very nice incentives for employees who provide outstanding customer service. Calls are randomly recorded & you do sit next to your supervisors certain times of the month & listen to your interaction with a customer & you are graded on your performance & if the behavior is unacceptable action is taken. They provide us with great resourses & tools to make the customers interaction positive. I know how it is to be on both sides of the coin. One of the positive things about comcast is its flexibility. We have no contracts or early termination fees, you always get local reps when you call in about any issues, 24 hour support. We also do alot in the community & work with many organizations. I have had many call center jobs in my career & I must say comcast is honestly one of the best companies to work for & have never met an employee who did not value their job. We belive in the value of our services & no company is going to have 100% of its customer satisfied. I have had many kudos from customers who have contacted my supervisor regarding their experience with me as a comcast rep. And we get recognized for everyone of them. If you have any question or concerns try contacting someone in advanced customer care in your comcast market.