Complaint Review: directv - Internet Nationwide
- directv Nationwide United States of America
- Phone:
- Web: www.directv.com
- Category:
directv Illegally withdrew from my account Internet, Nationwide
*Consumer Comment: vague
DIRECTV made an unauthorized withdrawl to my checking account. Customer Service is useless. Agent kept telling me he as no supervisor. Then he said his supervisor is in a meeting. Said I would hold for his supervisor, he said I can't do that.
This report was posted on Ripoff Report on 02/03/2010 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/nationwide/directv-illegally-withdrew-from-my-account-internet-nationwide-564116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
vague
AUTHOR: shayna - (U.S.A.)
SUBMITTED: Wednesday, February 10, 2010
this complaint is so vague no one really knows what you are talking about. you are stating that directv illegally took money out of your bank account...was this for an early cancellation fee, auto bill pay or what? if it was for an early cancellation fee or any outstanding fees after you disconnected your account then they did not "illgeally withdraw" money from your acct, they withdrew money you owed them and according to your customer agreement, you gave them permission to do so when you signed up. this is straight from their website and also on the agreement you received in the mail and by the tech at the time of installation...
(e) Payment Upon Cancellation. You acknowledge that you have
provided your credit or debit card account information to us. You
understand that you will incur fees and charges as a result of your
receipt and use of Service and/or Receiving Equipment, and may incur
early cancellation fees and/or equipment non-return fees (as specified
in any lease, programming or other service commitment agreement you
entered into in connection with obtaining Receiving Equipment). By
giving us your credit or debit card account information, you authorize
us to apply this method of payment, in accordance with applicable law,
to satisfy any and all amounts due upon cancellation. You further
acknowledge that you are required to maintain current credit or debit
card information with us and agree to notify us whenever there is a
change in such information, such as a change in the card number or the
expiration date.
you can see the full copy of the agreement by going to directv.com/agreement and clicking on customer agreement on that page.
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