Report: #1042681

Complaint Review: Cablegator

  • Submitted: Fri, April 12, 2013
  • Updated: Fri, April 12, 2013
  • Reported By: threepix — Toronto Ontario
  • Cablegator
    55 King St West, 7th flood, Kitchener Ontario N2G
    United States of America

Cablegator Cable Gator Claim to be ISP offering business internet, charge deposit, internet never gets connected and never return deposits Internet

*Consumer Comment: I experience the exact same thing with this so-called company

Show customers why they should trust your business over your competitors...

Cablegator, previously called JM Internet Solution and SCS Communications, claims to offer internet on their website. Over the phone their reps "verify" that service is available at your address and promise installation dates within a week. When you sign up you are told to give a deposit via email transfer. The service never ends up getting connected. The sub contractors that are named in the installation confirmation email you receive have no idea that they are being named. No one will ever come out to install your service. Cable gator will refuse to return your deposit claiming you forfeit it if you cancel before installation (installation that will not happen as they do not actually provide internet).
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#1 Consumer Comment

I experience the exact same thing with this so-called company

AUTHOR: Not backing down - ()

I signed up with JM Internet Solutions (company name which was then changed SCS Communications, then in January 2013 changed to Cablegator), and sent a "deposit" through to them for internet service and cable hook up. I originally sent my $25 internet hookup "deposit" payment via email money transfer on September 4, 2012, was given installation date for a week later and then on the day of the installation told me the appointment was canceleld due to flooding in the area of the installation technician. I told them no problem, that was okay and let them reschedule the appointment. Meanwhile, I saw on their website that effective October 1, they would be offering cable services, so I told them I was interested in that as well. I was told no problem, they could put me down for that as well along with my internet hook up, but told me I would have to pay a $50 deposit in advance of the scheduled installation date. So I sent an email money transfer in the amount of $50 to them on September 27th.

After having four installation appointment dates rescheduled, conveniently on the day my service was to have been installed, and after the company began changing its name literally overnight, and changing their customer service phone numbers without any notification, not to mention once I read the negative reviews of other people who had submitted deposits, only to never receive installation or any Internet or cable services from these people I became very wary. Fed up that I hadn't received Internet/cable service that I had paid for, I demanded to have my money refunded, to which I was told, no problem ( I have all email correspondence to this affect as well), that my refund would be mailed out me within two day. This was way back in late October 2012.

I received numerous promises, via telephone and email telling me that my money would be refunded to me, once the company even went as far as telling me they had sent out a certified to cheque to me, which I never received. When I called them to inform them of this, I was told the cheque would be then shipped to me via courier service. I was then given a fake tracking number. When I called the company back on it, I was told by yet another "CEO", that he was sending my cheque out to me to which he then proceeded to give me his "direct" cell phone number and told me to call him should I have any questions or concerns about my refund. I called the number five days later and the number was conveniently "out of service". Since then, I have received correspondence telling me that they owe me nothing since I signed a disclaimer telling me my money was non-refundable. I was floored since I have never ever received any disclaimer, nor seen one and certainly have not signed one. They only changed up on me when I informed them I would be taking them to small claims court.

This "company" gave me the run-around, and misled me over and over again by false promises of returning my refund, only to have them now tell me they don't owe me anything. In the eleventh hour, so-to-speak, they tried to claim that they owe me nothing since I was originally dealing with JM Internet Solutions when this all took place. But they have corresponded with me and "promised" me my refund since their name change to Cable Gator. It appears they keep changing their name because they're trying to escape myself and other unhappy customers from keeping track of their less than professional business practices.

The company then tried to claim that the deposit is nonrefundable and I informed them that is impossible since I never signed any disclaimer to that affect when I submitted my money.

Thankfully I have record of all my email correspondence back and forth with these people where one can plainly see that I paid money for services that never materialized.

Over the past six or seven months or so, I have left feedback on about my negative experience with this company, along with others who have experienced the same negative experience. But every time such feedback has been left, the company has requested that remove their company profile from the site.

The only reason this company is even registered with the CRTC is because of the complaints disgruntled customers made with CCTS way back in December / January. That’s the only reason. Otherwise, they wouldn’t be registered. Once CCTS got a hold of them and told them of mine and other complaints with them, they informed the “company” that they are not allowed to function without being registered with the CRTC.

Per my compliant Cablegator was to have contacted me weeks ago to settle my refund. As yet, I have yet to hear anything from them. Luckily CCTS has assured me my complaint is still open and they have forwarded it as well as other complaints to the CRTC.

PS: Because of my ongoing complaint with CCTS concerning Cablegator, I keep checking Cablegator’s website too what other bogus services they are offering.

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