• Report: #957072
Complaint Review:

Cablevision Systems

  • Submitted: Fri, October 19, 2012
  • Updated: Fri, October 19, 2012

  • Reported By: Screwed Cable Customer — Bethpage New York United States of America
Cablevision Systems
1111 Stewart Ave Bethpage, New York United States of America

Cablevision Systems Optimum Abrupt Change to Service Without prior Notification Bethpage, New York

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On 10/3/12 Cablevision eliminated it's subscriber's ability to use it's basic cable box in conjunction with a VCR or DVD Recorder. Cablevision gave no advance notice of this very significant alteration of their service. After calling and e-mailing customer support numerous times, and after numerous direct communications with representatives in the Cablevision executive offices, I was told that nothing would be done to restore that option to users who relied on it to record shows when they are at work, on vacation, etc. I was told in every instance that users who wished to continuing recording programs would have to subscribe to the DVR PLUS service for an additional $130+ annually.

My family has subscribed to Cablevision since they first started operating on Long Island. We consider this a deliberate slap in the face, as well as a shakedown attempt to force us into paying more for service we were already receiving.

In essence: Cablevision abruptly and without notice took away a service we were paying for and relying on. When we complained they offered to sell an inferior equivalent service back to us at a higher price.

This report was posted on Ripoff Report on 10/19/2012 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cablevision-systems/bethpage-new-york-11714/cablevision-systems-optimum-abrupt-change-to-service-without-prior-notification-bethpage-957072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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