Report: #958380

Complaint Review: Cablevision

  • Submitted: Mon, October 22, 2012
  • Updated: Mon, October 22, 2012
  • Reported By: Cablevision Disputer — Bergen County New Jersey United States of America
  • Cablevision

    United States of America

Cablevision IO TV Cablevision uses bait and switch tactics to lure customers - wasted hours of my time! Internet

Show customers why they should trust your business over your competitors...

I recently called into Cablevision because I got a postcard advertising $79.95 for two years.     When I called, they informed me that this promo was only for 1 free dvr.  I needed 3, so I declined the offer.

The next day or so, I
got a call from "chris" offering a package of 3 DVRS, Sports package, Kindle and a couple of movie channels  - all for $107 for two years and no contract.    

His selling point was the fact that with 3 dVR's, you could record three separate shows from each TV.  

After asking a ton of questions, and also reaffirming the deal with Chris (866-663-5658 x5059),
I took the deal. 

Four days later, the tech came out and did the install.  When it was time to hook up the boxes, there was only 1 DVR, and 2 Reg boxes.  What??  I was assured by the tech, that it must have been just a simple screw-up, and that they will probably mail out the DVR's later.

I wanted to get to the bottom of this, so I called Chris, and he was not in.  I spoke to at least 3 customer service people and 3 managers, I really can't remember the number of times I told the story.  Bottom-line, I was told that there is no promo like this, and that I was wrong.  

First of all, I was perfectly happy with the FIOS service I had.  I had the FIOS multi-room dvr, so my family could record/watch from any room.  The only reason I switched to Cablevision was b/c of price.

Why would I downgrade to only 1 DVR?  I definitely needed 3, and I was told by Chris that I would get 3 DVR's because they did not have the multi-room DVR system at Cablevision.

Finally I asked to hear the recorded conversation between me and chris.  They came back saying that the "managers" heard the recording, and that Chris did not say that.  Baloney!!!  I remember what we talked about, and he definitely told me that I would get 3 DVRs!   Why would I settle for 1 DVR, when clearly refused the initial 1 DVR offer?

I asked to hear the recording myself, and they refused to let me listen to it.  I asked them "who" exactly listened to this conversation?  They said the sales department.  Huh?  The sales department polices themselves?  How about that!  What a ridiculous system.  

In the end, I now need to port my number back to verizon, and send another tech to undo all the cablevision installs.  My wife and I had a huge argument because of this fiasco and I wasted hours between the installs and phone conversations.

Cablevision's sales people are not to be trusted!   

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This report was posted on Ripoff Report on 10/22/2012 01:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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