This "business" (I use that term loosely) is one of the most unethical I've dealt with. They are contracted by local schools to take school photos. The photos I bought had to be pre-paid and I had no problem with that. I did however, have a problem when after several months, I never received the photos. I gave it several months before contacting their customer service department, where I was told that they needed my address and they would resolve the problem. Well after numerous email exchanges, it's over 6 months later and still no pictures, or refund. I was told they sent the photos to me twice, yet I never received them (or tracking information). I was told they were at my local post office waiting for me to pick them up, but they weren't there when I went to pick them up. I was also told I would be refunded my money, which has yet to happen. After charging me for something I never received, they, through email, wanted my credit card info. in order to process the refund. NO WAY! Why would I let a company like this get the chance to rip me off again? The last response I received from them said:
"(My name here), a refund to your credit
card would have gone through to you within 2 business days. As you will see in
the email string below, you refused to give me your credit card number so I
could get this expedited to you. I did submit a request for a refund check to
be sent to you instead, and Ill check with finance to see if that was sent.
Naturally we wouldnt send the pictures to you for a third time if were
refunding the charge. I dont see how producing and shipping an order twice,
and then refunding the money could be considered fraudulent, but youre
entitled to your opinion. Ill check with finance on the
status of your refund check. Let me know if theres anything else we can help
Okay..a few problems here. YES, I did refuse to email my credit card information to someone I've only spoken with through emails, to a company that ripped me off in the first place! Secondly, if I never received photos, and they could never be tracked, then you wouldn't be giving me photos a third time! If I had the pictures sent to me twice and a refund, would I really be wasting my time contacting you again? Finally, how long does it take to issue a refund check. Really? Several months? What's wrong with your "finance department' that makes this such a tedious task? Finally, yes you can help me, give me back my money!
By the way, I did respond to this last email and never received a reply. I have the entire string of emails for anyone who is interested. It's a shame that memories of your children can be treated so carelessly and that a business can charge for goods they never produced. How does a business of good ethics make it the customer's fault for never receiving what they bought. Take that up with your shipper, not ME!
Anyone interested in this company's BBB report (I also reported them), the link is below:
I am interested in hearing from other parents who have been a victim of this company's unethical practices.