Report: #197453

Complaint Review: Cal Spa

  • Submitted: Wed, June 21, 2006
  • Updated: Thu, July 06, 2006
  • Reported By: seymour Indiana
  • Cal Spa
    calspa.com
    , California
    U.S.A.

Show customers why they should trust your business over your competitors...

hi all cal spa customer. we too have been ripped off by cal spa. i will not bore you with the details of what happened. however, i will tell you that cal spa refuses to connect you to the office of the president his voice mail or give you his name so here it is. his name is casey loyd and the number is 1800-225-7727 extension 500..... i spent 45 minutes yesterday trying to get hs name from customer service. i was told that i had to write my complaint to him in a letter and that his name was simply ceo. luck had it where a moron that answered the phone gave me his name and gave me his secretary's number. from that i got on the phone after hours and started dialing in extentions that were close to hers. 5 minutes later i had the extention number. good luck! you will need it!

J
Seymour, Indiana
U.S.A.
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This report was posted on Ripoff Report on 06/21/2006 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cal-spa/california/cal-spa-cal-spa-revenge-name-and-extension-number-of-ceo-cal-spa-california-197453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#1 Consumer Comment

Martin, you are FOS.....

AUTHOR: Robert - (U.S.A.)

If your company cares so much about their customers, then why did it take HOURS for the OP to find the CEO?

If Casey cares so much, he should be willing to speak to his customers.
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#2 Consumer Comment

Martin, you are FOS.....

AUTHOR: Robert - (U.S.A.)

If your company cares so much about their customers, then why did it take HOURS for the OP to find the CEO?

If Casey cares so much, he should be willing to speak to his customers.
Respond to this report!

#3 Consumer Comment

Martin, you are FOS.....

AUTHOR: Robert - (U.S.A.)

If your company cares so much about their customers, then why did it take HOURS for the OP to find the CEO?

If Casey cares so much, he should be willing to speak to his customers.
Respond to this report!

#4 Consumer Comment

Martin, you are FOS.....

AUTHOR: Robert - (U.S.A.)

If your company cares so much about their customers, then why did it take HOURS for the OP to find the CEO?

If Casey cares so much, he should be willing to speak to his customers.
Respond to this report!

#5 Author of original report

cover was not made for outside use! CUSTOMER SERVICE IS LOUSY!

AUTHOR: J - (U.S.A.)

The tub was purchased with the cover that came with it. We have a letter from cal cover stating that the cover is not made for outside use. This is the cover that came with it. The one you provide with the tub. These covers are made for indoor use only. We had been complaining to your company about it for over 4 years. it had an extended warranty of 5 years and neither your company or the Watson's of Indianapolis would take care of the problem. statistics prove that 90% OF HOT TUBS ARE OUTSIDE. WE COMPLAINED TO EVERYONE...YOU SENT US TO THEM AND THEY SENT US TO YOU ETC.... IT'S AMAZING HOW FAST YOU HAD A REBUTLE TO THIS BUT YOU KEPT PUTTING US OFF FOR OVER 4 YEARS. IF YOUR CUSTOMER SERVICE WAS HALF THAT GOOD YOU WOULDN'T BE LISTED ON THIS SITE. YOU SURE ARE DEFENSIVE NOW. NOW WHAT'S YOUR ANSWER? BOTTOM LINE, YOUR CUSTOMER SERVICE IS LOUSY!
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#6 UPDATE Employee

CAL SPAS HAS A STRONG CUSTOMER CARE DEPARTMENT!

AUTHOR: Martin - (U.S.A.)

This complaint reported below has to do with a cover and not a Cal Spa. The covers are not manufactured by us and the cover in question was five years out of warranty.

Our CEO, Casey Loyd, is proud to stand behind our products and our dealer network.Any letters that may be sent to him are promptly and professionally addressed . As a valued team member of the Cal Spas Customer Care department, we know our CEO is there is assist us with any issues that are beyond our control. Customer Care works diligently with the CEO and all management to provide Customer Satisfaction. Our Customer Care department can be reached at 800-225-7727 and press option # 1 for a Customer Care representative.

Please provide us in detail how we may assist you and what resolution you would like to see. Your suggestions and comments are always welcome and greatly appreciated.

- Customer Care Supervisor
Cal Spas
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