Report: #469766

Complaint Review: Cal Spas

  • Submitted: Tue, July 14, 2009
  • Updated: Tue, October 06, 2009
  • Reported By: L.A. California
  • Cal Spas
    1462 East Ninth Street
    Pomona, California


*Consumer Comment: Cal Spa Service Agent Offers Assistance

Show customers why they should trust your business over your competitors...

Cal Spas is not honoring their warranty with me. I have a Cal Spas brand spa that is currently under warranty. Since April 21st 2009, I have had a pump & warranty repair on order with Premium Spas who is listed as a dealer and/or service center on Cal Spas website. Since that time, the only effort Cal Spas has taken towards my warranty repair is to deliver the wrong part to Premium Spas for my repair. I keep getting the run-around from John Nelson (noted here by him as Warranty and Technical Manager for Cal Spas). I have been told twice now that my pump is going to be delivered to Premium Spas & have been given dates. Still there is no pump.

I do not feel confident that Cal Spas will ever give me warranty service on my spa now, or in the future. It is evident by reading the reports here as well as being told by the service people at Premium Spas that they have been having problems with Cal Spas for awhile. I keep hearing rumors that they are going out of business and they are not paying their bills. Cal Spas has closed the dealer that they used to have in my area. I am stuck for this pump because I have been told by Premium Spas that it is a Cal Spas proprietary part & they have none in stock. Not even to purchase!

I may have to hire a contractor to take my Cal Spa brand spa out of my deck, purchase another brand spa & install it. My deck was specifically built around this Cal Spa brand spa. I see in these reports here that people have actually gone to court & won judgements over Cal Spas lack of warranty service. Well it appears that this might be the road I have to go down. Or better yet - CLASS ACTION LAWSUIT...

L.A., California
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This report was posted on Ripoff Report on 07/14/2009 07:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Cal Spa Service Agent Offers Assistance

AUTHOR: County Pool & Spa - (USA)

I just noticed your complaint.

I am a Cal Spa Service Agent in San Diego, CA and may be able to assist you remotely.

Please, reply with the serial number of your hot tub and I'll see what I can do for you.

The serial number will be on a metal plate on the outside of the tub. It will be formatted something like: 08S-123456.


Tom Davis, Owner, County Pool & Spa

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