California Casualty A+ A+ No customer support on weekends. Stranded with disabled vehicle. Express emergency tow broke contract. Internet

My vehicle had intermittent starting. On one occasion I drove the car to the dealer to find out what was wrong. I was charged about 500 dollars for repair that day. Several days later, the vehicle would not start. I called the tow people who informed me that I had only 15 miles available. I was over 15 miles from my destination.

This was odd to me because in 2002, I was towed over 24 miles home one day. My son in law had just joined California casualty in July 2012 and he was told 99 miles. So why the limited mileage for me, a customer of over 12 years?

When I called the car dealership about the fact that the car was not diagnosed correctly, they told me to have it towed in and they could see what was wrong.

I did this. When I brought it to them, they told me that the fuel pump failed. I found this odd because the fuel pump was humming. While it may have been the correct diagnosis this time around, I find 1100 dollars for a fuel pump repair outrageous. So, I opted to take the vehicle home and have it repaired locally at a later time.

We called the roadside assistance on Friday evening. They stated they would come and pick up the vehicle. However, it was in a lot that was being locked at 6 and the tow couldn't arrive until 6:30!

So, we told them nevermind. We called Saturday and they refused to tow us because they stated our vehicle was already at a place of repair. Then, they gave us a "courtesy" tow for 5 miles.

Since we live at the same household, I am also on my son's insurance - a different policy.
He called to help us get home since we were insured also through him.

They said they would do it as a courtesy and would call us back with a time frame. We waited 45 minutes for the tow or call and when we called back, they were quite rude and said we could only get towed once per disability. I informed them it was on a different policy and they already made a verbal contract with us. In the state of AZ, a verbal contract is binding.

So, in the end, they were very rude, refused to tow, and wouldn't give me their legal mailing address for my lawyer.

I did get a tow myself, in the meantime but also, cancelled my policy with California Casualty. Of course, I am trying to encourage the rest of my household to do the same.

They lost a customer of 12 years to a single tow.