Report: #830688

Complaint Review: CAM4

  • Submitted: Sun, January 29, 2012
  • Updated: Sun, January 29, 2012
  • Reported By: Anya — United States of America
  • CAM4

    United States of America

CAM4 Withheld legitimate payments Internet

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  I have been a performer on cam4 for 6-7 months. During that time my account has been closed a couple of times and then reopened. As of Jan 25 2012 they closed it again saying that it was because of FRAUD. They consider fraud to be the illegal use of stolen Credit Cards to buy Tokens. OK ! agreed. When a performer is tipped with tokens then the tokens are held for three days and you cannot withdraw the money you've earned till the 3 days have passed. The performer has no way of making sure the CC is valid, only the 4 companies that cam4 uses to accept those cards. HMMMM! once the 3 days have passed the $$ is yours. OK i understand all that and its the Business. But now they have accused me of Fraud with other people without PROOF and have closed my account again with a lot of HARD EARNED MONEY! that is not part of their fraud investigation. I have asked for the records that prove fraud and they refuse to send them to me or give me access to them because they know that maybe the bad CC are only a small % of whats in the account. 

  This is a way i believe for some employees to close accounts and not return $$ to performers but keep $$ for themselves. CAM4 IS SCAMMING PERFORMERS! and as far as i am concerned they are committing FRAUD! This is my correspondence!

"You and all the other h....  names are banned for fraud as I stated last evening. These bans will remain. Please stop asking people to write to me as we are not going to respond as we do not discuss accounts with anyone else."

   My response:
Kim, i need to know what fraud was that ?

I'm so sad in this problem because i don't know where is my fault .

To: Kim
Subject: Please answer to my mail
Dear Kim ,
I had a considerable amount of money in that accounts which I now can not acces. What is being done to resolve this issue?
 I have emailed  but had no response. If there is a problem at your server please respond with what you are doing about it.
 If you do not I may have to consider taking some sort of legal action to recover it.

  Kims Response:

As we stated below, you are banned for fraud. We believe you, and three others were involved in being tipped by individuals you knew were purchasing tokens with stolen cards. The fact that you and only two other people received all the tokens this person bought clearly indicates some involvement. We are within our rights to remove anyone we believe is involved in fraud - we believe you to be involved therefore you are removed.
All the fraudulent tokens were removed and credited back to the rightful owners of the cards involved.
I am not responding anymore to any other emails as this I consider the matter closed. Do not access any old accounts nor create any new accounts as they will not be approved and you will be banned when we find you.
   Cam4 support Response :

From: Cam4 Support <>
Sent: Saturday, January 28, 2012 5:55 PM
Subject: RE: My account please read

There is no money owed you because in fact you received several hundred dollars in fraudulent tips and when they were removed that left you in the negative. Again, we have chosen to close your account due to our belief you were involved in fraud. You are not permitted back on the site and we will not respond to any additional emails.

My Response:

Sent: Saturday, January 28, 2012 6:10 PM
Subject: RE: My account please read

Then send me the records that indicate such please.  You have all the records. I need to see all the records that you have proof for which include the fraudulent tips. To accuse is one thing.    To prove is another .

I want to see the proof by being able to access it myself. I can't do anything about Cam4 rules regarding Fraudulent tipping but when they take those monies plus the legit monies i have a problem with that.

They have not contacted me back and probably won't !!!!!!  that is how they do business. Many complaints from performers on this site!

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