• Report: #1032105
Complaint Review:

Camden-Grey Essential Oils

  • Submitted: Thu, March 22, 2007
  • Updated: Mon, December 22, 2008

  • Reported By:Marietta Georgia
Camden-Grey Essential Oils
Camdengrey.com Internet U.S.A.

Camden-Grey Essential Oils Double charging for orders, then charging a cancellation fee and a 20% restocking fee on top of everything!! ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!

*REBUTTAL Owner of company: Customer has misrepresented the facts about this incident.

*Consumer Comment: Camden-grey Never a Problem

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This company double charged my credit card for an order and fought about it! They said I made 2 orders close together and there was no other email to me about this illusive "second order". It didn't exist. It was a lie!

They then charged my credit card a 10.00 cancellation fee, which I never cancelled anything, because I never placed a second order.

They then said I was lucky, that if they had gotten the second(fake) order out the door, I would have also been charged a 20% restocking fee!

I'm quite sure that this company double charges orders hoping that you won't catch it on your statements and then they just keep the money, outright.

At this point they have the 59.70 dupe order charge and the 10.00 cancellation fee. They have also blocked my emails from coming in and they don't answer their phone or messages. So, they can just do whatever they want now. They have all of my money, and I can't do anything.

I know this isn't very much, but if they do this to other people too, they are making a killing ripping people off like you and me and I don't like it at all.

Marietta, Georgia

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 03/22/2007 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/camden-grey-essential-oils/internet/camden-grey-essential-oils-double-charging-for-orders-then-charging-a-cancellation-fee-an-1032105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer has misrepresented the facts about this incident.

AUTHOR: Camden-grey - (U.S.A.)

It's quite unfortunate that 99% of the information Ms. Maher has posted about our reputable company, Camden-Grey, is a blatant lie. We were not aware that Ms. Maher had posted this complaint until we found out on 12/21/08. We'd like to reply with facts, not with the innuendos and untruths Ms. Maher so fittingly chose to concoct.

It seems that Ms. Maher has forgotten that she indeed placed two orders on our website, order #65991 and order #65993, and this error on her part is what has caused her to defame us. Both orders were placed on the same day, 3/15/07, thirteen minutes apart. We've had cases of a customer placing two orders, one immediately after the other, and this has usually occurred if there was a communications glitch with the credit card processing site or perhaps the customer experienced a communications glitch with her transmission. Customers who place more than one order (in this case two orders 13 minutes apart) demonstrate that attention wasn't being paid to what had transpired earlier.

To prevent this from occurring, at that time we had posted text throughout our former site in various sections asking customers not to place a second order if they were ever in doubt as to whether or not the first order went through. We asked that customers email us before placing a subsequent order to prevent confusion at our end. Not only would the second order cause confusion, a $10 cancellation fee would apply to the order which then had to be cancelled because the customer was not paying attention. About the only correct piece of information Ms. Maher provided in her complaint is the fact that had we not caught the error of her two orders and had we shipped both orders, she'd have been responsible for shipping charges for the return of the unwanted shipment to us, along with a $10 cancellation fee and a 20% restocking fee. All of this is not news to Ms. Maher, this is all covered ad nauseam on our website and Ms. Maher had purchased from us before. The information was there for Ms. Maher to review BEFORE she placed two orders 13 minutes apart.

Below is information from our credit card processor's site, the reputable authorize.net, showing all her transactions in March 2007. The 3/29 transaction is the refund we processed for her minus our standard $10 cancellation fee. The two 3/15 transactions are the two orders she placed, note the order numbers of 65991 and 65993 by the orders' information. This information also shows the times Ms. Maher placed her two orders 13 minutes apart (1:45:50 and 1:58:50)

1385564272 65991
29-Mar-2007 14:47:16
Maher, Jill
USD (49.70)
30-Mar-2007 02:07:35
USD (49.70)

1371409423 65993
Settled Successfully15-Mar-2007 01:58:50
Maher, J
USD 59.70
16-Mar-2007 02:07:55
USD 59.70

1371405345 65991
Settled Successfully
15-Mar-2007 01:45:50
Maher, J
USD 59.70
15-Mar-2007 02:08:07
USD 59.70
This is the only email we have in our files as having been received from Ms. Maher about this matter, we're posting it here exactly as she sent and typed it:

From: (((Redacted)))
Sent: Thursday, March 22, 2007 10:28 PM
To: orderdesk@camdengrey.com
Subject: Re: Your Camden-Grey Online Order




Ms. Maher also called on 3/22/07 about her duplicate charge.

We already know that Ms. Maher wasn't paying attention to what she was doing online that day. She also did not pay attention when, within a minute of order placement, our system automatically emailed her two separate order confirmations thanking her for each order. Ms. Maher did not contact us until 3/22 (seven days later) by email and by phone about the duplicate charge, it took her a week to figure out that she had been CORRECTLY charged twice due to her error in placing two orders.

This is all we at Camden-Grey have to say about this incident which was caused by a customer who wasn't paying attention to how she spent her money.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 Consumer Comment

Camden-grey Never a Problem

AUTHOR: Bimmerkim - (U.S.A.)

I have never had a problem with Camden-Grey, and I have ordered from them countless times. Each time I have always used my credit card and have never had any problems with double charging, etc. They make their policies clear upfront with regards to restocking fees. Either your read the fine print upfront, or don't complain. This is a very reputable company in my words, they have great prices, great products and great customer service.
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