Report: #1247608

Complaint Review: Camden Whispering Oaks

  • Submitted: Mon, August 10, 2015
  • Updated: Mon, August 10, 2015
  • Reported By: Ala Alx — Houston Texas USA
  • Camden Whispering Oaks
    12655 West housten center Blvd
    Houston, Texas
    USA

Camden Whispering Oaks untruthful MOVE OUT charges Houston Texas

Show customers why they should trust your business over your competitors...

I lived at Camden Whispering Oaks for about 15 months from march 2014 to June 2015. To start with, Camden Whispering Oaks is a nice place to stay, the staff and management are really friendly and nice people, however my move-out experience changed this idea and showed the real face of Camden Whispering Oaks management.

At the time of moving out I requested to run a final check of the apartment with my presence, and I was told by the stuff that there is no one available at the time to do that with me. Because of all the positive things I mentioned above about the place and the management, I trusted them to do the move out alone, and That was a big mistake!

At first, I received a call from them telling me that they did the inspection and everything looks good except a dent in the refrigerator which they are going to charge me for (they didn't tell me about the charge, but I guessed it will be to replace the refrigerator), so I requested to come and check the refrigerator with them,  they agreed and an appointment was set.

I went and met with the manager, he showed me a picture of the refrigerator which didn't show anything wrong with it, and we decided to go to the apartment and check ourselves. when we went there, we spent few minutes looking at the refrigerator without noticing anything, and finally he showed me a very little dent which can't be seen unless you really focus and change angels to spot it. I told him that we have never seen that and this really might be there since the time they purchase the refrigerator. He agreed with me and he told me that he will confirm with the inspectors and clarify.

 

I thought that was the end and everything is fine, as in their first call, I was told that everything looks good except the refrigerator, However that was not the end, and I got an email this time charging me extra $30 for heavy cleaning!!!  and another $95 for thermal Fog-food or smoke Odor!!(I already paid $125 cleaning fees and it is more than enough to clean whatever left unclean).

I called them and explained to them that these charges are untruthful and if the apartment is that dirty and smelly they would of notice  this from the bingeing rather than calling me with the refrigerator story and also the manager would of notice that when we went back and inspect the refrigerator, and at that point the nice smiley people changed to really rude.

Just at that point I remember to check the reviews on the web, and from few reviews I found out that this is normal as they have a history of untruthful move out charges, they charged one person around $1100 and they are many more.

what I found made me feel really satisfied and proof to me that I kept the apartment in really good shape, its just Camden Whispering Oaks management habit. Finally I paid another $ 125 (which exactly the same as $125 I already paid) just to end this and move on.

 

 

 

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This report was posted on Ripoff Report on 08/10/2015 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/camden-whispering-oaks/houston-texas-77082/camden-whispering-oaks-untruthful-move-out-charges-houston-texas-1247608. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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