Brickhouse Security Security, Electronics, Spy Equipment, DVR, Sureveillance, Home Security, GPS, Self Defennse, Optics, Biometric Locks, Hidden Cameras, Audio & Video Cameras New York, New York

Avoid this company at all costs.  Their uninformed sales person sold me products making false claims. In all honesty, I think it was ignorance or indifference on his part. I guess he  just wanted to make the sale.

The products turned out to NOT do what they claimed, not even close.  I tried reaching my sales person but they would not take or return calls.  I finally got through to a manager who got him on the phone.  Not only was my sales person rude and arrogant, but he refused to give me a refund or even a credit towards equipment I could actually use for my intended application.

Not being happy with this answer, I drove a LONG distance to go in to NY and meet with my sales person.  I sat down and showed them how the equipment did not work.  They still had a "tough luck pal" attitude.  I pushed hard and finally got them to give me a credit ... not the refund that I wanted ... for one item.  However, they charged me a "restocking fee" even though it was clear their sale person made false claims and did not know what he was talking about. The rest of the products I gt stuck with.

I now have about $3,000 worth of junk I cannot use sitting in my closet.  Thanks Brickhouse Security ... for your non-existent Customer Service and awful arrogance and attitude. I now have a new name for you and it does not start with Brick..!!