Camshare Inc Camfrog Fib "Camfrog Server Pro serials will no longer work. If you wish to continue using your code we can exchange it" Austin Texas

On 04/01/2016 I asking for help about my Camfrog Server Pro is not working , then I got the reply mail from Tanya Belladoré (Camfrog Help Center) said "Due to technical reasons Camfrog Server Pro serials will no longer work.  However if you wish to continue using your code we can exchange it. To exchange your Camfrog Server Pro serial, we will need you to confirm that you understand that your Server Pro serial can only be exchanged once.
We will also need your Server Pro serial, and your order/reference number (proof of purchase)" 

I send all of proof of purchase and every thing she need , On the 14/01/2016 got the reply mail from Tanya she said "I apologize but I have been unable to verify your ownership to this serial with the given information. Do you know what vendor you purchased this serial through?" WoW!! what a serprise!!

Ones again I send the vendor of purchased information to her in the same day.On the 01/02/2016 I have send another e-mail to asking is there any status update? because It's been quite a while , until today is 11/02/206 I still don't get any reply mail from fib Camshare Inc at all. 

This would be a sad end to using camfrog, which has given me many hour of fun.I know the purchase is genuine. It feel like I'm just being forced to buy the new "deal" it wastำ of my breath and waste of time